SUBJECT INDEX
Accounting
Accounts Payable Procedures Improved, #181
Automation Compatible with SAMAS, #180
Early Identification of Delinquent Accounts, #60
Administration, Management and Operations
Administration of Benefits During Employee Leave of
Absence, #193
Centralization of Cash Receipts, #44
Combined Reporting of Foster Care and Protective Services,
#714
Consolidation of Cellular Phone and Beeper Accounts, #142, #742
Data Processing Management System, #129
Electronic Counseling for Student Aid, #195
Electronic Storage and Retrieval of Vouchers, #6
Employee Overtime Costs Reduced, #331
Equipment Loan Service, #126
Grant Award Processes Improved, #463
Handicapped Parking Space Location Improved, #233
Invoice Processing and Tracking, #743, #454, #17
Licensing File Improvement, #641
Mailing Service of Process in Bulk, #259
Mail (Interoffice Improvement and Services Restructured), #362, #121
Management Tracking System Automated, #630
Motor Fuel Charge Card, #249
Office Expenses Reduced, #447
Office File Purging and Savings, #247, #462
Paperless Work Environment, #208
Paycheck Distribution System, #704
Perpetual Inventory Procedure, #80
Personnel Information System Improved, #704
Property Accountability System, #276
Property Inventory Database, #387
Records Retention and Storage, #68 and #277
Report Management Software (On-line Availability),
#644
Security Incident Report Log System, #30
Street Finder Map (to help assure appointments are
kept), #28
Unfunded Mandates (Implementation of), #284
Warrants (Reducing the Cost of), #145
Y2K Acceptance Testing, #654
Advertising
Newspaper Ad Savings (for Employee Positions), #132, #335
Outdoor Ad Management System,#12
Auditing
Computer Software, #526
Error-free, #8
Data Quality for Analysis of Employee Productivity,
#160
Improved Auditing of Vendor Billings, #709
Automation of
Accounting System Compatible with SAMAS, #127
Close Management Tracking in Prisons, #329
Computer Trouble Calls, #432
Electronic Counseling for Student Aid, #195
Electronic Storage and Retrieval of Vouchers, #6
Financial Statement Tracking, #245
Library Monograph Acquisition, #198
Management Tracking System, #630
News Clipping Process, #135
Productivity Measurement Data, #432
Reconciliation System, #490
Child Abuse and Neglect
Protective Services and Foster Care (Combined
Reporting), #714
Reduced Incidence of, #718
Searching for Missing Parents and Relatives, #732
Child Support Collection
Administrative Enforcement Remedies, #612
Financial Management Processes Improved, #584 and
#597
Increased Payment of, #614 and #615
Improved Processing of Orders for, #527
Improved Review of Cases, #545
Reduced Legal Service Referrals, #580
Childrens Services
Improved Coordination of, #716
Run-Aways and other Client Incident Tracking, #193
Communications
Cellular and Beeper Accounts (Consolidation of), #142
and #742
Network Problem Resolution, #183
Computers and On-Line Access
Automation of Trouble Calls, #432
Electronic Counseling for Student Aid, #195
Electronic Storage and Retrieval of Vouchers, #6
Eliminating Duplicate Software, #146
FLORIDA Computer System on-site Training, #727
Network Problem Resolution, #183
Purchasing Card Training Module On-line, #560
Report Management Software On-line, #644
Tax Administration Training On-line, #542 and #544
Time Sheets On-line, #710
Training Initiatives, #172
Virtual Workplace, #175
Y2K Acceptance Testing, #654
Contracts and Grants
Contract Processing Improved, #268
Grant Award Processes Improved, #463
Management System, #209
Courts, Legal, Law Enforcement and Corrections
Court Ordered Collections in Criminal Cases, #620
Criminal Investigation Briefings, #318
DNA Examinations, #307
Drug Dependency Court, #676
Exemplary Performance in Crime Laboratory, #316
Expert Witness Fee Schedule, #433
Faster Restoration of Competency to Stand Trial, #683
Filing Family Law Actions Filing Without an Attorney,
#114
Legal Case Tracking System, #466
Service of Process (Bulk Mailing of), #259
Terminating Probation While Still Owning Money,
#355
Customer Services, Complaints and Satisfaction
Coding of Files Improved, #252
Complaints Resolution Improved, #288, #383 and #635
Driver License Telephone Answering Assistance, #401
Employment Center Waiting Time Reduced, #151
Investigation Procedures Streamlined, #406
Tax Collection Customer Service Improvements, #548,
601 and 613
University Registrar's Office Improved, #219
Data Processing and Systems
Data Extraction and Reporting Processes Improved,
#648
Data for Productivity Measurement Automated, #432
Data Information Security Training, #467
Data Management System, #129
Database for Property Inventory, #387
Education
Electronic Counseling for Student Aid, #195
Financial Aid Training and Measurement Model, #226
Job Placement Video (Vocational Rehabilitation
Education, #172
Learning By Objective, #125
Student Account System, #196
Student Address Change System, #217
Training and Measurement Model, #226
University Registrar's Office Improved, #219
Emergency Planning
Post-Disaster Facility Plan, #539
Post-Disaster Fraud Training Program, #313
Reduced Natural Disaster Losses, #225
Employees and Volunteers
Administration of Benefits During Leave of Absence,
#193
Exemplary Performance in Crime Laboratory, #316
Overtime Costs Reduced, #331
Personnel Information System Improved, #704
Screening and Selection, #40, 637 and 705 and #236
Training, #88 and 623, #54, #436, #187 and #309
Uniform Costs Reduced, #366
Virtual Workplace, #175
Volunteers, #292,
#1, #481 and #402
Environment, Game and Fish
Emissions Testing Time Savings, #407, 408 and #121
Endangered Species (Aerial Surveys of), #262
Fish Revitalization, #265
Improved Regulation and Reduced Unlawful Possession of
Protected Species, #263
Turkey Restoration Plan, #261
Facilities and Physical Plant
Chlorine Scrubber Installation, #213
Construction Savings from Steel Fabrication Assembly
Line, #367
Location of Handicapped Parking Spaces Improved,
#233
Pavilion Construction, #36
Prison Cell Door Improvement/Cost Saving
Financial
Cash Receipts (Centralization of), #44
Child Support Collection Financial Management Processes Improved, #584 and #597
Delinquent Accounts (Early Identification of in
Institutions), #90
Electronic Counseling for Student Financial Aid, #195
Financial Aid Training and Measurement Model, #226
Invoice Processing and Tracking, #743, #454 and #17
Paycheck Distribution System, #704
Reconciliation System Automated, #490
Reconciliation Time Reduction, #283
Statements (Automated Tracking of), #245
Student Account System, #196
Vouchers (Electronic Storage and Retrieval of),#6
Warrants (Reducing the Cost of), #145
Fraud Reduction
Detection in Home Meal Delivery, #60
Post-Disaster Fraud Training Program, #313
Health
Benefits (Improved Application Process for Hospital),
#739
Blood Borne Pathogens (Protocol Following Exposure
to), #472
Cost Reduction in Prisons, #361 and 347
Dietary Processes (Improved in Institutions), #682 and
748
Drug Dependency Court, #676
Medication Free For Indigent Citizens, #459
Records Retention and Storage, #68 and #277
Site Review Reports (Reduced Cost of), #717
Specialty Clinics, #83
Substance Abuse Treatment (Increased Completion Rate
of), #699
Teen Choices Program, #491
Treatment Planning Policy and Training, #87
Volunteer Physician Program, #481
Institutions
Autoclaves (Closing Obsolete), #35
Dietary Processes Improved, #682 and 748
Food Purchasing Savings, #363
Kitchen Garbage Recycling, #340
Laundry Improvement, #24
Medication Waste Reduced, #326
Prison Cell Door Improvement/Cost Saving, #349 and
#368
Reduced Length of Stay in Mental Institution, #103
Resident Restraints (Reduced Use of), #32
Risk Management Plan, #213
Security Incident Report Log System, #30
Water Billing System Cost Savings, #212
Job Placement
For Injured Workers Accelerated, #166
Video, #172
Juvenile
Directory (Juvenile Justice), #452
Justice Certification Training, #436
Tutoring, #437
Warning Tour, #446
Library
Cataloging Time Reduced, #210
Document Binding and Reprographics Improved, #211
Monograph Acquisition Automated, #198
Licensing
Application Procedure Improvement, #378 and 388,
Client File Improvement, #641
Mandates (Implementing Unfunded), #284
Medicaid
Benefit Increase, #756
Billing Practices Improved, #56
Case Tracking System, #65
Records Charts, #499
Referral Tracking Form, #461
Medication
Free For Indigent Citizens, #459
Inventory Tracking System For Pharmaceuticals, #480
Reduced Waste in State Institutions, #326
Mental Health
Reduced Length of Stay in Institution, #103
Referral and Tracking System for Services, #440
Minority Business Certification #167
Performance-based Budgeting #374 and 384, and #49
Performance Measurement
Automation of Measurement Data, #432
Improvement of Client Outcomes, #711
Improved Data for Analysis of Employee Productivity,
#160
Financial Aid Training and Measurement Model, #226
Substance Abuse Treatment (Increased Completion Rate
of), #699
Prisons
Cell Door Improvement/Cost Saving, #349 and #368
Close Management Tracking (Automation of), #329
Inmate Behavior (Modifying Maladaptive), #341
Inmate Call-Out Procedures (Improved), #320
Inmate READ-IT Program, #359
Property
Accountability System, #276
Inventory Database, #387
Locating Unregistered Commercial Rental Property,
#525
Management Improvements, #78 and 80
Public Assistance and Independence
Applications (Improved Procedures for Handling), #689
and 740
Client Interviews More Timely,#540
Case Tracking System, #65
Food Stamp Case Review System, #745
WAGES Self-Sufficiency Plan, #626
WIC and ENFEP Program Collaboration, #473
Purchasing
Aircraft Parts and Aviation Fuel, #264
Food, #363
Improvements and Savings, #105, #356, #358, #487 and #393
Management Improvement, #80
On-line Training Module for Purchasing Card, #560
Uniforms, #264
Social Services
Child Abuse and Neglect (Reduced Incidence of), #718
Childrens Services (Improved Coordination of), #716
Client Outcomes (Improvement of), #711
Combined Reporting of Foster Care and Protective
Services, #714
Community Care Center, #681
Drug Dependency Court, #676
Home Meal Delivery (Detecting Fraud in), #60
Missing Parents and Relatives (Searching for), # 732
Run-Aways and other Client Incident Tracking, #193
Street Finder Map (to help assure appointments are
kept), #28
Substance Abuse Treatment (Increased Completion Rate
of), #699
Teen Choices Program, #491
Volunteer Physician Program, #481
WAGES Self-Sufficiency Plan, #626
WIC and ENFEP Program Collaboration, #473
Students
Account System, #196
Address Change System, #217
Financial Aid Training, #226
Juvenile Tutoring, #437
Tax Administration
Collection Customer Service Improvements, #548, 601
and 613
Correcting and Clearing Taxpayer Accounts, #570
Computer-based Training, #542 and #544
Teleconferencing
Public Hearings and Bidders' Conferences, #45
Property Management Training, #78
Telephone
Driver License Questions Answered, #401
Cellular and Beeper Accounts (Consolidating), #142
and #742
Tracking Systems
Financial Statements, #245
Invoices, #454 and #17
Legal Cases, #466
Management, #630
Medicaid Cases, #65 and #461
Medicaid Referral Forms, #461
Mental Health Services, #440
Pharmaceuticals, #480
Public Assistance, #65
Run-Aways and other Client Incidents, #193
Training
Clerical, Supervisory and Cross Training Modules, #54
Computer Training Initiatives,#172
Economic Self-Sufficiency, #623
Financial Aid, #226
FLORIDA Computer System, #727
Health (Code Blue and Treatment), #87 and #88
Information Security, #467
Juvenile Justice Certification, #436
Juvenile Tutoring, #437
Law Enforcement Officers, #309
Post-Disaster Fraud, #313
Property Management, #78
Purchasing Card, #560
Tax Administration, #542 and #544
Volunteer, #292
Workers Compensation, #187
Transportation
Emissions Testing Time Savings, #408
Motor Fuel Charge Card, #249
Supplemental Agreement Process Simplified, #11
Unemployment and Workers Compensation
Claim Form Error Reduction, #153
Consolidation of Claims/Adjudication Staff, #149
Job Placement for Injured Workers Accelerated, #166
Savings, #84
Vocational Rehabilitation
Deaf and Hard of Hearing (Resource Guide for), #171
Job Placement For Injured Workers Accelerated, #166
Job Placement Video, #172
Superior VR Performance, #170
Y2K #654
ADAPTABLE ACHIEVEMENTS BY STATE AGENCY
DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES
1. Mediation of Consumer Complaints
| Impact: | Increased refunds of more than $900,000 to 2,000 additional consumers |
| Applicability: | Any government registration function that has security requirements and requires mediation of consumer complaints |
| Contact: | Beth Evans, Department of Agriculture and Consumer Services, Tallahassee (850) 414-1164 |
| Nomination #288 | |
2. Implementing Unfunded Mandates
| Impact: | $1 million added value over six years, and enhanced employee learning experiences and opportunities |
| Applicability: | Other government agencies |
| Contact: | Kenneth Kuhl, Environmental Administrator, Department of Agriculture and Consumer Services, Tallahassee (850) 921-5745 |
| Nomination #284 | |
| Impact: | Reduced reconciliation of 32 funds in 12 divisions by up to four days of manual inputting monthly |
| Applicability: | Other government agencies |
| Contact: | Larry Spivey, Department of Agriculture and Consumer Services, Tallahassee (850) 921-5937 |
| Nomination #283 | |
4. Recruiting, Training and Using Volunteers
| Impact: | Future savings in lives and personal property |
| Applicability: | Other government agencies |
| Contact: | Andy Murray, Telecommunications Specialist, Department of Agriculture and Consumer Services, Bradenton (813) 751-7629 |
| Nomination #292 | |
Return to the Department Index
DEPARTMENT OF BANKING AND FINANCE
5. Eliminating Duplicate Software
| Impact: | First-year savings of $172,599 and annually recurring savings of $25,820 |
| Applicability: | Any agency that uses two or more computer software programs to accomplish the same or similar functions |
| Contact: | Kenneth Schroeder, Assistant Chief of Computer Services, Department of Banking and Finance, Tallahassee (850) 410-9116 |
| Nomination #146 | |
6. Reducing the Cost of Warrants
| Impact: | Savings of $241,487 for the Department of Revenue's Child Support Enforcement Program |
| Applicability: | All agencies have the potential to reduce postage costs by formatting warrant runs and general mailings |
| Contact: | Linda Sharpton, Chief, Bureau of Accounting, Department of Banking and Finance, Tallahassee (850) 410-9355 |
| Nomination #145 | |
7. Consolidated Cellular Phone and Beeper Accounts
| Impact: | Annually recurring savings of approximately $5,000 |
| Applicability: | Any government agency |
| Contact: | Teresa Wood, Director, Office of Research and Planning, Department of Banking and Finance, Tallahassee (850) 410-9052 |
| Nomination #142 | |
8. Modified Personnel Advertisement Format
| Impact: | Reduced cost of newspaper advertisements |
| Applicability: | Other state agencies |
| Contact: | Virginia Finch, Recruitment and Selection Section, Department of Banking and Finance, Tallahassee (850) 410-9123 |
| Nomination #132 | |
9. Automated News Clipping Process
| Impact: | Annually recurring savings of approximately $6,000 |
| Applicability: | Any government agency that uses Lotus Notes for its e- mail system |
| Contact: | Melanie Etters, Public Affairs Director, Department of Banking and Finance, Tallahassee (850) 410-9286 |
| Nomination #135 | |
Return to the Department Index
DEPARTMENT OF BUSINESS AND PROFESSIONAL REGULATION
10-11. Performance Improvements
| Impact: | 10. A new accountability system facilitates implementation of Performance-Based Program Budgeting. Improves management information; saves time and money for all users |
| Applicability: | Other government agencies |
| Contact: | Dottie Gough, Senior Budget Analyst, Department of Business and Professional Regulation, Tallahassee (850) 487-3946 |
| Nomination #374 | |
| Impact: | 11. An accountability action plan provides uniform performance expectations from Pensacola to Miami; annual recalculation of workload and reallocation of positions to areas of greatest need; federal funding toward development of a national model. |
| Applicability: | Other government agencies |
| Contact: | Diann Worzalla, Department of Business and Professional Regulation, Tallahassee (850) 922-8850 |
| Nomination #384 | |
12-14 Improved License Application Procedures
| Impact: | 12. Improved customer satisfaction because applicants' waiting time reduced; approving Board meets less frequently |
| Applicability: | Other government agencies with Board structures |
| Contact: | Elise Rice, Regulation Supervisor, Department of Business and Professional Regulation, Tallahassee (850) 488-8516 |
| Nomination #377 | |
| Impact: | 13. 50% reduction in incomplete applications and 50% reduction of staff time processing applications |
| Applicability: | Other Board offices in the Department, and other government agencies with Board structures |
| Contact: | Vickie Booher, Department of Business and Professional Regulation, Tallahassee (850) 277-9593 |
| Nomination #378 | |
| Impact: | 14. Improved checks and balances during the applicant review process; more complete applications submitted to Board members for their consideration; denial rate for applications reviewed by Board members decreased approximately 90% |
| Applicability: | Other Board offices in other government agencies that review/approve applications |
| Contact: | George Ayrish, Department of Business and Professional Regulation, Tallahassee (850) 277-9594 |
| Nomination #388 | |
15. Complaint Resolution Guidelines
| Impact: | Compliance through education rather than enforcement and levy of civil penalties. The time required to close complaints was reduced from 269 to 53 days, and the cost from $323,280 to $23,478 |
| Applicability: | Any consumer-related agency with an enforcement program |
| Contact: | Michael Linder, Department of Business and Professional Regulation, Fort Lauderdale (954) 958-5530 |
| Nomination #383 | |
| Impact: | Reduced time compiling inventory lists, reconciling them with previous years' inventory and locating missing items |
| Applicability: | Other divisions within the Department and other government agencies |
| Contact: | John Johnson, Chief of Operations, Division of Pari-Mutuel Wagering, Department of Business and Professional Regulation, Tallahassee (850) 488- 3211 |
| Nomination #387 | |
Return to the Department Index
DEPARTMENT OF CHILDREN AND FAMILIES
| Impact: | Success rate above 65% for clients previously considered as failures |
| Applicability: | Families involved with the Child Protection system due to parent drug use |
| Contact: | Paul Rollings, Ph.D., Department of Children and Families, Pensacola, (850) 595-8366 |
| Nomination #676 | |
| Impact: | Annually recurring savings of approximately $250,000 |
| Applicability: | Other state hospitals |
| Contact: | Lisa de Sercey, Senior Registered Nurse Supervisor, Florida State Hospital, Chattahoochee (850) 663-7753 |
| Nomination #83 | |
| Impact: | Diversion of clients from institutional to community care yields annually recurring savings of more than $5 million |
| Applicability: | Statewide |
| Contact: | Paul Rollings, Ph.D., Department of Children and Families, Pensacola, (850) 595-8366 |
| Nomination #681 | |
20. Increased Completion Rate of Substance Abuse
Treatment
| Impact: | Improved data collection, verification and reporting for net savings of $78,230 |
| Applicability: | Other substance abuse treatment programs |
| Contact: | Neal Dwyer, Program Supervisor, Alcohol, Drug Abuse and Mental Health, Department of Children and Families, Lakeland (941) 619-4168 |
| Nomination #699 | |
| Impact: | More than 70% of incompetent defendants were diverted from institutional placement for savings of approximately $1.3 million |
| Applicability: | The Department's other districts |
| Contact: | Phillip Mark Berg, Management Review Specialist, Department of Children and Families, Pensacola (850) 595-8618 |
| Nomination #683 | |
22. Reduced Length of Stay in Mental Health Facility
| Impact: | Savings of $510,876 for 1,656 resident treatment days in 1998-99 |
| Applicability: | Other state forensic mental health facilities |
| Contact: | Diane James, Forensic Administrator, Florida State Hospital, Chattahoochee (850) 663-7536 |
| Nomination #103 | |
23. Reduced Use of Resident Restraints
| Impact: | Improved staff sensitivity to warning signs, preventing detrimental incidents. Reduced staff overtime |
| Applicability: | Other units at the hospital and other state hospitals |
| Contact: | Feli Stedman, G. Pierce Wood Memorial Hospital, Arcadia (941) 494-3323 ex. 435 |
| Nomination #32 | |
24. Security Incident Report Log System
| Impact: | Quicker access to incident reports and reduction of 6,000 hard copies for projected recurring annual savings of $3,900 |
| Applicability: | Any facility needing to easily access data files through a common interface |
| Contact: | Robert McGuire, Mental Health Security, G. Pierce Wood Memorial Hospital, Arcadia (941) 494-8217 |
| Nomination #30 | |
25. Workers Compensation Savings
| Impact: | Reduced incidence of injuries and reduced costs for eleven consecutive years |
| Applicability: | Any government institution or agency |
| Contact: | Richard Wilhelms, Operations and Management Consultant, Florida State Hospital, Chattahoochee (850) 663-7468 |
| Nomination #84 | |
26. Improved Coordination of Childrens Services
| Impact: | Children and families are no longer faced with a maze of services, multiple intakes, numerous counselors, home visitors and therapists |
| Applicability: | Other Children and Families districts |
| Contact: | Janet Chapman, Program Administrator, Children's Contracted Services Unit, Department of Children and Families, Fort Myers (941) 338-1409 |
| Nomination #716 | |
27. Searching for Missing Parents and Relatives
| Impact: | Children spend less time in foster care; potential savings of $1 million |
| Applicability: | Statewide throughout the Department |
| Contact: | Lisa Martin, Family Support Worker, Department of Children and Families, St. Petersburg (727) 563-2117 |
| Nomination #732 | |
28. Tracking Run-Aways and other Client Incidents
| Impact: | Improved management information on specific incident types, how they are resolved and tools to better identify potential problem areas |
| Applicability: | Other Children and Families Districts |
| Contact: | Richard Grace, Management Information Systems, Department of Children and Families, Tampa (813) 871-7530 |
| Nomination #193 | |
29. Service Planning Policy and Training
| Impact: | Service providers' compliance with standards increased from 39% to 95% |
| Applicability: | Any health care organization that develops service/treatment plans |
| Contact: | Tom Rankin, Florida State Hospital, Chattahoochee (850) 663- 7433 |
| Nomination #87 | |
| Impact: | Reduced incidence of repeat child abuse and neglect |
| Applicability: | Statewide throughout the Department |
| Contact: | Becky Walker, Family Safety and Preservation, Department of Children and Families, West Palm Beach (561) 837-5120 |
| Nomination #718 | |
31. Combined Quarterly Reports for Foster Care and Protective
Services
| Impact: | Reduced confusion caused by multiple forms, and 50% faster completion of required form by counselors and clerical staff for estimated annual savings of $172,976 |
| Applicability: | Other foster care and protective services offices |
| Contact: | Joyce Mieses, Family Services Counselor Supervisor, Department of Children and Families, Fort Myers (941) 338-1179 |
| Nomination #714 | |
| Impact: | Projected annually recurring $30,000 reduction in the cost of alcohol, drug abuse and mental health site review reports |
| Applicability: | At least 14 other offices statewide throughout the Department; monitoring protocol can also be adapted for use by Contract Performance Unit |
| Contact: | Barbara Harmon, Department of Children and Families, West Palm Beach (561) 837-5800 |
| Nomination #717 | |
33. WAGES Self-Sufficiency Plan
| Impact: | Improved service and client satisfaction |
| Applicability: | Other One Stop Centers |
| Contact: | Rosia Dobbins, Department of Children and Families, Okeechobee (941) 462-5753 |
| Nomination #626 | |
34-35. Improved Procedures for Handling Public Assistance
Applications
| Impact: | 34. Reduced waiting time for an application interview appointment by as much as two weeks |
| Applicability: | Other public assistance units |
| Contact: | Billy Mercer, Department of Children and Families, Quincy (850) 627-7666 |
| Nomination #689 | |
| Impact: | 35. Centralized administrative unit saved $54,721 |
| Applicability: | Other Economic Self-Sufficiency offices |
| Contact: | Geraldine Baldwin, Department of Children and Families, Dade City (352) 523-5058 |
| Nomination #740 | |
36. Improved Hospital Benefits Application Process
| Impact: | Provides residents with more timely financial support and reduced waiting time during the pre-discharge planning process |
| Applicability: | Other state institutions |
| Contact: | Sylvia Patten, Social Work Services Program Manager, Northeast Florida State Hospital, Macclenny (904) 259-6211 |
| Nomination #739 | |
< name="#b13">37. Client Registration Module
| Impact: | Reduced time to process each client file from up to five hours to less than five minutes. Prevents duplicate entry of information and gets benefits to clients faster. Recurring annual savings of approximately $80,000 |
| Applicability: | Any government agency that issues licenses or provides public benefits and enters information on a daily basis |
| Contact: | Scott Sutterfield, Department of Children and Families, Tallahassee (850) 487-8922 |
| Nomination #641 | |
38. Food Stamp Case Review System
| Impact: | Quality control error rate reduced from 24.8% (worst in the state) to 4.3% |
| Applicability: | Other food stamp offices |
| Contact: | Richard Elwell, Department of Children and Families, Fort Myers (941) 338-1369 |
| Nomination #745 | |
| Impact: | Implementation of 26 total quality management ideas in eleven counties over the past two years increased client and staff satisfaction |
| Applicability: | Social services agencies |
| Contact: | Elizabeth Dobbin, Department of Children and Families District Three, Gainesville (352) 955-5012 |
| Nomination #711 | |
| Impact: | Increased federal Medicaid benefits |
| Applicability: | Other state hospitals |
| Contact: | Denise Mobley, Social Services Counselor, Northeast Florida State Hospital, Macclenny (904) 259-6211 |
| Nomination #756 | |
41. Complaint Management System
| Impact: | Improved monitoring of resolution of client complaints. Improved analysis of complaints so the District can take proactive, preventive action |
| Applicability: | Other Children and Families Districts |
| Contact: | Marcia Pitts, Management Review Specialist, Department of Children and Families, Tallahassee (850) 488-0569 |
| Nomination #635 | |
42. Automated Management Tracking System
| Impact: | Increased child safety and protection, decreased liability to the state and improved casework practices |
| Applicability: | Departmentwide |
| Contact: | Barbara McCullough, Department of Children and Families, Tallahassee (850) 921-0052 |
| Nomination #630 | |
43-44. Improved Dietary Processes
| Impact: | 43. Automated system provides annually recurring savings of at least $30,000 |
| Applicability: | Any facility with dietary services |
| Contact: | Carol McMillan, Department of Children and Families, Sunland Marianna, (850) 482-9353 |
| Nomination #682 | |
| Impact: | 44. Decrease in the number of staff hours handling food services complaints; increase in the quality of interactions between staff and residents |
| Applicability: | Other state institutions |
| Contact: | Barbara Delia, Director of Community and Resident Relations, Northeast Florida State Hospital, Macclenny (904) 259-6211 ex. 1158 |
| Nomination #748 | |
45. Pavilion Construction Team
| Impact: | In-house work saved more than $25,000 in architectural/engineering fees, contractors' labor and materials |
| Applicability: | Specifications and drawings for other institutions, and an offer of assistance in soliciting contributions from state certified vendors. |
| Contact: | Danny Duston, Engineering and Support Services Department, G. Pierce Wood Memorial Hospital, Arcadia (941) 494-8319 |
| Nomination #36 | |
46. Closing Institutions' Obsolete Autoclaves
| Impact: | Substitution of sterile, disposable trays for annual recurring savings of more than $5,000 |
| Applicability: | Other state facilities with autoclaves |
| Contact: | Thurman Lowe, Supply Services, G. Pierce Wood Memorial Hospital, Arcadia (941) 494-8270 |
| Nomination #35 | |
47. Institutional Laundry Improvement
| Impact: | Annually recurring savings of $3,800 by using cleaning products from Prison Rehabilitative Industries and Diversified Enterprises (PRIDE) |
| Applicability: | Other agencies' laundry departments |
| Contact: | Robert Thronton, Laundry Department, G. Pierce Wood Memorial Hospital, Arcadia (941) 494-3323 ex. 413 |
| Nomination #24 | |
| Impact: | Helps assure appointments are attended on time |
| Applicability: | Anyone who is responsible for scheduling trips and has a desktop computer |
| Contact: | Sonny Raulerson, Engineering Department, G. Pierce Wood Memorial Hospital, Arcadia (941) 494-8319 |
| Nomination #28 | |
< name="#b21">49. Improved Personnel Information System
| Impact: | Annually recurring savings of up to $10,000 |
| Applicability: | Other government agencies |
| Contact: | Cathie Bell, Department of Children and Families, Largo (727) 588-6639 |
| Nomination #704 | |
| Impact: | 50. Prediction of future success on the job. Reduced failure rate of employee trainees from 25% to 0% for annual recurring savings of $26,340. |
| Applicability: | Personnel departments |
| Contact: | Harry Evers, G. Pierce Wood Memorial Hospital Staff Development, (941) 494-8338 |
| Nomination #40 | |
| Impact: | 51. Recruitment and selection module standardized ranking of interviewees for time savings worth more than $50,000 |
| Applicability: | Other state agencies |
| Contact: | Laurie Young, Department of Children and Families, Tallahassee (850) 487-2800 |
| Nomination #637 | |
| Impact: | 52. Selection module reduced cost to fill employee positions by nearly $17,000 |
| Applicability: | Departmentwide |
| Contact: | C.T. Claggett, Department of Children and Families, Largo (727) 588-6633 |
| Nomination #705 | |
| Impact: | 53. "Code Blue" training improved learning via video versus traditional classroom instruction |
| Applicability: | Other health care institutions and agencies |
| Contact: | Elam Stoltzfus, Audio/Visual Director, Florida State Hospital, Chattahoochee (850) 663-7256 |
| Nomination #88 | |
| Impact: | 54. On-site training yielded a cost reduction of $22,374; turnover reduction anticipated |
| Applicability: | Other economic self-sufficiency service centers |
| Contact: | Judy Culp, Department of Children and Families, Sebring (941) 382-2141 |
| Nomination #623 | |
| Impact: | 55. On-site training on the FLORIDA computer system reduced travel expenses by $89,960 |
| Applicability: | The Department's other local service centers. |
| Contact: | Roseann Liriano, Operations Program Administrator, Department of Children and Families, New Port Richey (727) 834-3923 |
| Nomination #727 | |
| Impact: | Assures no interruption of social services benefits; sets a new standard for system testing |
| Applicability: | Methodologies, testing and tracking tools are re-usable for many user acceptance testing activities for on-line computer systems |
| Contact: | Suzanne Poirier, Economic Self-Sufficiency Services Office, Department of Children and Families, Tallahassee (850) 921-2383 |
| Nomination #654 | |
57. Report Management Software
| Impact: | On-line reports available statewide as soon as they are generated; reduced time searching for specific information in reports |
| Applicability: | All Unisys mainframe platforms in every state agency |
| Contact: | Jeffry Wood, Systems Programming Administrator, Department of Children and Families, Tallahassee (850) 487-8962 |
| Nomination #644 | |
58. Improved Data Extraction and Reporting Processes
| Impact: | Eliminate paper tracking processes; avoid federal sanctions for late reports |
| Applicability: | Other agencies' computer platforms |
| Contact: | Bill Hudgens, Department of Children and Families, Tallahassee (850) 921-5565 |
| Nomination #648 | |
| Impact: | Reduced inventory costs by $150,000 and reallocated four full time employees and several thousand square feet of warehouse space |
| Applicability: | Government facilities and institutions |
| Contact: | Linda McDaniel, Stores Manager, Florida State Hospital, Chattahoochee, (850) 663-7903 |
| Nomination #105 | |
60. Early Identification of Delinquent Accounts
| Impact: | One-time increased revenue of approximately $100,000 |
| Applicability: | Other institutions |
| Contact: | Shelia Pollock, Financial Services Office, Florida State Hospital, Chattahoochee (850) 663-7590 |
| Nomination #90 | |
61. Improved Auditing of Vendor Billings
| Impact: | A verifiable audit trail for individual client services through the billing cycle |
| Applicability: | Other Alcohol, Drug Abuse and Mental Health offices |
| Contact: | Gwen Hager, Budget Specialist, Alcohol, Drug Abuse and Mental Health, Department of Children and Families, Gainesville (352) 955-5047 |
| Nomination #709 | |
62. Improved Invoice Processing
| Impact: | A data base facilitates calculations and premium |
| Applicability: | Other social services offices |
| Contact: | Lisa Felix, Human Services Program Director, Office of Family Safety, Department of Children and Families, Orlando (407) 245-0430 |
| Nomination #743 | |
63. Automated Summary Billing
| Impact: | 132 separate cellular accounts now paid with one monthly check for annual cost avoidance of approximately $100,000 |
| Applicability: | Other government agencies |
| Contact: | Matthew Jordan, Operations and Management Consultant, Department of Children and Families, Tampa (813) 871-7715 |
| Nomination #742 | |
64. Paycheck Distribution System
| Impact: | Increased efficiency; reduced errors |
| Applicability: | Other government agencies |
| Contact: | Andi White, Senior Word Processing Systems Operator, Department of Children and Families, Lake City (904) 758-1458 |
| Nomination #704 | |
| Impact: | A more accurate, more efficient and more user friendly system with annual savings of approximately $9,000 |
| Applicability: | Any organization that uses paper timesheets or a manual method of tracking employees' time |
| Contact: | Sue Tenant, Operations and Management Consultant Analyst, Human Resources Office, Department of Children and Families, Gainesville (352) 375- 8484 |
| Nomination #710 | |
DEPARTMENT OF COMMUNITY AFFAIRS
| Impact: | Reduced potential for disaster losses; $3.1 million savings over two years |
| Applicability: | Statewide |
| Contact: | Leonard Case, Long Term Development Section, Department of Community Affairs, Tallahassee (850) 922-5434 |
| Nomination #225 | |
Return to the Department Index
67-68. Health Services Cost Reductions
| Impact: | 67. An approximate $8 million cost avoidance through favorable contract negotiations and bringing services in-house |
| Applicability: | Any institution providing health care services |
| Contact: | Robert Honsted, Warden, North Florida Reception Center, Lake Butler (904) 496-6112 |
| Nomination #361 | |
| Impact: | 68. Three-year cost avoidance of $901,968 from treating inmates in an institution's infirmary or on an outpatient basis, rather than being referred to a local hospital |
| Applicability: | Any institution providing health care services |
| Contact: | Joseph Doyle, MD, Chief Health Officer, Jackson Correctional Institution, Malone (850) 421-0771 |
| Nomination #347 | |
69. Reduced Waste of Medications
| Impact: | In-house packaging of medications so single doses that are not used can be reissued. Net savings of $34,308 in 1998-99. |
| Applicability: | Any institution that dispenses medications |
| Contact: | Lonnie Strickland, Health Service Administrator, Lake Correctional Institution, Clermont, (352) 394-6146 |
| Nomination #326 | |
70. Modifying Maladaptive Behavior
| Impact: | Increased inmate safety, freed staff time and a one-year cost avoidance of $101,354 |
| Applicability: | Other educational institutions' employee benefits personnel |
| Contact: | Dave Moseley, Health Services Administrator, Jackson Correctional Institution, Malone (850) 569-5260 |
| Nomination #341 | |
| Impact: | Reduced disciplinary reports costing approximately $1,000 per incident, increased inmate reading and increased academic work completed. |
| Applicability: | Any correctional institution |
| Contact: | Frank Drohan, Martin Correctional Institution, Indiantown (561) 597-3705 ex.131 |
| Nomination #359 | |
72. Reduced Overtime Costs
| Impact: | A reporting process that yielded first year savings of $2.8 million in overtime costs |
| Applicability: | Other state agencies |
| Contact: | Marguerite Rosenberg, Budget Supervisor, Department of Corrections Region IV Office, Ft. Lauderdale (954) 202-3997 |
| Nomination #331 | |
73. Offenders Terminating Probation While Still Owning
Money
| Impact: | Enhanced ability to enforce court orders and collect and distribute offenders' reparations to victims |
| Applicability: | Five recommendations on how to avoid cases terminating owing money could be replicated in the Department's other four regions |
| Contact: | Rick Sanders, Department of Corrections, Region One, Shalimar Probation and Parole (850) 833-9132 |
| Nomination #355 | |
74. Improved Inmate Call-Out Procedures
| Impact: | Costs associated with inmates missing their scheduled appointments was reduced from an unbelievable $1,041,300 to $3,328 |
| Applicability: | Any institution with computer network capability |
| Contact: | Ann Edwards, Okeechobee Correctional Institution, Okeechobee (941) 462-5519 |
| Nomination #320 | |
75. Automation of Close Management Tracking
| Impact: | Elimination of redundant information collection, saving nearly 500 hours for an annually recurring cost avoidance of $11,000. |
| Applicability: | Any facility using close management tracking |
| Contact: | P.H. Skipper, Hardee Correctional Institution, Bowling Green (941) 773-2441 |
| Nomination #329 | |
| Impact: | Savings of $115,976 from revising the Florida Administrative Code to delete required issue of the seldom used Stratton S-38 trooper hat to more than 16,000 correctional officers |
| Applicability: | Other government agencies that issue uniforms |
| Contact: | Ann Owens, Business Manager, Corrections Mental Health Institution at River Junction, Chattahoochee (850) 663-3309 |
| Nomination #366 | |
77-78. Prison Door Savings
| Impact: | 77. Net savings of $117,368 resulting from the use of inmate labor performing the work on-site, which also eliminates delays inherent with a private contractor, and expediting any changes that need to be made to the steel |
| Applicability: | Any institutional building that includes sliding steel doors for secure housing. Using the cast-in-place procedure for six additional secure housing units approved for construction will save more than $50,000 on equipment and labor. |
| Contact: | Captain Gary Brannen, Columbia Correctional Institution, Lake City (904) 719-5162 |
| Nomination #368 | |
| Impact: | 78. A locking device using a stationary hasp fabricated from scrap metal saved $3,332 versus using slide bolts |
| Applicability: | Any facility installing slider doors |
| Contact: | Colonel Frank Lopez, Central Florida Reception Center, Department of Corrections, Orlando (407) 207-7000 |
| Nomination #349 | |
79. Steel Fabrication Assembly Line
| Impact: | Net savings of $117,368 from eliminating delays inherent with a private contractor and expediting any changes that need to be made to the steel |
| Applicability: | Any construction site |
| Contact: | Captain Gary Brannen, Columbia Correctional Institution, Lake City (904) 719-5162 |
| Nomination #367 | |
80. Increasing Food Purchasing Efficiency
| Impact: | The time to prepare menus and order food has been reduced from four hours to five minutes per week for annually recurring savings of approximately $90,000 |
| Applicability: | Every institution that feeds inmates or clients |
| Contact: | Ronald Hodge, Food Service Director, Washington Correctional Institution, Department of Corrections, Chipley (850)773-6140 |
| Nomination #363 | |
| Impact: | Annually recurring cost avoidance of $14,700 |
| Applicability: | Every institution that feeds inmates or clients |
| Contact: | Venita Powers, Food Service Department, Lake Correctional Institution, Clermont (352) 394-6146 ex. 360 |
| Nomination #340 | |
82-83. Purchasing Improvements
| Impact: | 82. Automated supply ordering eliminates manual summing of supply order; decreased delivery time; reduced use of paper; user friendly; increased employee satisfaction |
| Applicability: | Can be implemented in the Department's other four regions |
| Contact: | Bob Sandal, Region One community Corrections Probation and Parole, Marianna (850) 482-9533 |
| Nomination #356 | |
| Impact: | 83. Using a federal agreement for sole source purchasing for one-time savings of $23,646. |
| Applicability: | State policy requires that a formal invitation to bid that has been processed twice is then processed for single source. Utilizing federal General Services Administration vendors is a potential cost savings option that generally is not used because it requires extra effort to coordinate with the federal government. |
| Contact: | Bobbi Jesinghaus, South Florida Reception Center (305) 592- 9567 |
| Nomination #358 | |
84. Interoffice Mail
| Impact: | Assigning one position and one vehicle to distribute interoffice mail reduced annual costs in the Orlando Circuit by approximately $15,000 |
| Applicability: | Each regional office can assign a state departmental vehicle to each circuit to be utilized to complete the daily interoffice mail run. |
| Contact: | Priscilla Carter, Circuit 9 Office, Orlando (407) 245- 0845 |
| Nomination #362 | |
85. Consolidated Advertising Savings
| Impact: | Region One saved $36,254 over 24 months via contract newspaper advertising for personnel with the Pensacola News Journal. |
| Applicability: | The Department of Corrections could save $204,000 (more than 30% of its $680,000 annual advertising budget) by contracting with all major newspapers statewide. Other state agencies could potentially realize similar percentage savings. |
| Contact: | Larry Whittaker, Marianna (850) 482-9533 ex. 113 |
| Nomination #335 | |
| Impact: | Funding formula to compensate educational institutions based on student performance, not on enrollment, is now a national model |
| Applicability: | The funding formula team's experience can be helpful to other government programs that utilize funding formulas |
| Contact: | Jackie West, Department of Education, Tallahassee (850) 487- 0900 |
| Nomination #49 | |
87. Statewide Teleconferenced Public Hearings and Bidders'
Conferences
| Impact: | Annually recurring savings of approximately $75,000 for the workforce development program |
| Applicability: | Other government agencies |
| Contact: | Dwight Hyle, Department of Education, Tallahassee (850) 922- 5829 |
| Nomination #45 | |
88. Centralization of Cash Receipts
| Impact: | Projected 1999-2000 revenue increase of $233,000 for the teacher certification program due to better control and identification of new revenue opportunities available understate law and rules |
| Applicability: | Other state agencies |
| Contact: | David Harlan, Inspector General, Department of Education, Tallahassee (850) 487-8877 |
| Nomination #44 | |
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DEPARTMENT OF ENVIRONMENTAL PROTECTION
89. Intern and Volunteer Program
| Impact: | 3,900 hours of service and savings of approximately $50,000 |
| Applicability: | Other DEP district offices and other government agencies |
| Contact: | Merritt Mitchell, Sr. Management Analyst, Department of Environmental Protection, Tampa (813) 744-6100 ex. 475 |
| Nomination #1 | |
90. Electronic Storage and Retrieval of Vouchers
| Impact: | Annual recurring net savings of $175,000. Requires new hardware and software |
| Applicability: | Other government agencies |
| Contact: | Gwenn Godfrey, Contracts Administrator, Department of Environmental Protection, Tallahassee (850) 922-5942 |
| Nomination #6 | |
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GAME AND FRESH WATER FISH COMMISSION
| Impact: | Increase in the size of black crappie fish from 1" to 4", higher survival rate |
| Applicability: | Florida and the southeastern U.S. |
| Contact: | Randall Myers, Biological Scientist, Game and Fresh Water Fish Commission, Gainesville, (352) 392-9617 |
| Nomination #265 | |
92. Aerial Surveys of State Lands to Identify Habitats of Endangered
Species
| Impact: | Savings of 140 worker days worth $28,280 |
| Applicability: | All managed lands |
| Contact: | William Sermons, Biological Administrator, Game and Fresh Water Fish Commission, Panama City (850) 265-3677 |
| Nomination #262 | |
93. Restricted and Prohibited Fresh Water Fish
| Impact: | Improved regulation and reduced unlawful possession of protected species |
| Applicability: | Federal government agencies |
| Contact: | Barry Cook, Wildlife Inspections Field Supervisor, Game and Fresh Water Fish Commission, Tallahassee (352) 955-2230 |
| Nomination #263 | |
| Impact: | $57,500 cost avoidance and future revenue increase as wild turkey permits and hunting licenses are sold in Holmes County |
| Applicability: | Procedure can be used in other places in the state and other government agencies |
| Contact: | Larry Perrin, Bureau of Wildlife Resources, Game and Fresh Water Fish Commission, Quincy (850) 875-4897 |
| Nomination #261 | |
95. Purchase of Aircraft Parts, Aviation Fuel and Uniforms
| Impact: | Savings of approximately $30,000 |
| Applicability: | Other government agencies |
| Contact: | David Oglesbee, Chief Pilot, Game and Fresh Water Fish Commission, Tallahassee (850) 488-6253 |
| Nomination #264 | |
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AGENCY FOR HEALTH CARE ADMINISTRATION
96. Improved Medicaid Billing Practices
| Impact: | Reduced ambulance transportation service costs by reducing provider error and improper billing through targeted provider training and monitoring. Customers continue to receive necessary medical transportation. Cost savings of $618,000 and recoupment of $300,000. |
| Applicability: | Medicaid Field Offices |
| Contact: | Bruce Hoffman, Medicaid Area Six, Tampa (813) 871-7600 ex. 151 |
| Nomination #56 | |
| Impact: | In two months, a Medicaid program bureau collected an additional $200,000 in recoveries, which annualizes to $1.2 million |
| Applicability: | Any area of state government with a need to track cases for follow-up, particularly within a specific time period |
| Contact: | Judy Hefren, Medicaid Office, Tallahassee (850) 488- 2495 |
| Nomination #65 | |
98. Detecting Fraud in Home Meal Delivery
| Impact: | $1 million of fraudulent billing eliminated |
| Applicability: | Other Florida counties where home meals are delivered |
| Contact: | Amy Rolon, Human Services Program Specialist, Agency For Health Care Administration, Miami (305) 499-2020 |
| Nomination #60 | |
99. Staff Development and Training Program
| Impact: | Improved customer satisfaction and employee morale |
| Applicability: | Clerical, supervisory and cross training modules may be useful to many state agencies |
| Contact: | Susan Jennings, Medicaid Area Six, Tampa (813) 871- 7600 |
| Nomination #54 | |
100-101. Property Management Improvements
| Impact: | 100. Teleconferencing training video saved an estimated $7,500 of travel expenses |
| Applicability: | Other government agencies |
| Contact: | Jerome Andrews, Chief, Bureau of Support Services, Agency For Health Care Administration, Tallahassee (850) 921-4246 |
| Nomination #78 | |
| Impact: | 101. A perpetual inventory procedure enables internal customers to receive needed telephone equipment in two workdays versus the previous 30 days |
| Applicability: | Other government agencies |
| Contact: | Jerome Andrews, Chief, Bureau of Support Services, Agency For Health Care Administration, Tallahassee (850) 921-4246 |
| Nomination #80 | |
| Impact: | Annually recurring savings of at least 1,000 work hours agencywide plus paper and copying costs, salaries and space occupied by filing cabinets worth a total of $20,000 |
| Applicability: | Any agency that transfers and stores large volumes of paper files |
| Contact: | Dr. Susan Acker, Division of Managed Care and Health Quality, Agency For Health Care Administration, Tallahassee (850) 922-9238 |
| Nomination #68 | |
Return to the Department Index
103. Protocol Following Exposure to Blood Borne Pathogens
| Impact: | Savings of time, money and lives |
| Applicability: | Any clinic personnel who may be exposed to HIV, Hepatitis B or Syphilis |
| Contact: | Donna Walsh, RN, Nursing Program Specialist, Orange County Health Department, Orlando (407) 623-1212 ex. 182 |
| Nomination #472 | |
| Impact: | 95.6% success rate for pregnancy prevention |
| Applicability: | Other County Health Departments |
| Contact: | Virginia Lindell, Senior Community Health Nursing Director, St. Lucie County Health Department, Ft. Pierce (561) 462-3800 |
| Nomination #491 | |
105. Free Medications For Indigent Citizens
| Impact: | Avoidance of unnecessary clinic visits and hospitalizations resulting from lack of patient/client access to necessary medications. $160,000 in free pharmaceuticals provided by 17 companies. |
| Applicability: | Anywhere there is a need for assistance with medication costs for the indigent |
| Contact: | Charles Palminteri, M.D., Senior Physician, Charlotte County Health Department, Punta Gorda (941) 639-1181 ex. 118 |
| Nomination #459 | |
106. Volunteer Physician Program
| Impact: | More than $1 million of donated medical services to the needy in 1996-98. |
| Applicability: | Other County Health Departments |
| Contact: | Barbara Campbell, RN, Indian River County Health Department, Vero Beach (561) 770-5401 |
| Nomination #481 | |
107. WIC and ENFEP Program Collaboration
| Impact: | Jointly providing nutrition education to clients eligible for these programs saves one position valued at a recurring $25,000 annually |
| Applicability: | Other WIC offices with EFNEP programs in the same county |
| Contact: | Holly Kirsch, Leon County Health Department (850) 487- 3158 |
| Nomination #473 | |
108. Restructuring Following Budget Cut
| Impact: | Inventory and purchasing savings of $10,000 monthly within six months by contracting for services |
| Applicability: | Other health services agencies |
| Contact: | Diane Walgren, St. Lucie County Health Department, Ft. Pierce (561) 462-3803 |
| Nomination #487 | |
109. Medicaid Referral Tracking Form
| Impact: | Decreases eligibility staffs' time to research dependents' Medicaid status by 15 minutes per referral (360 hours annually) and brings in additional annual Medicaid reimbursements of approximately $138,000 |
| Applicability: | Other county health departments |
| Contact: | Laura Crossley, RN, Sarasota County Health Department, Sarasota (941) 954-2936 |
| Nomination #461 | |
110. Legal Case Tracking System
| Impact: | An efficient manner to monitor and track legal cases and activities of Department attorneys |
| Applicability: | Any General Counsel's Office |
| Contact: | James Peterson, General Counsel, Department of Health, Tallahassee (850) 414-8012 |
| Nomination #466 | |
111. Inventory Tracking System For Pharmaceuticals
| Impact: | Accuracy at or near 100% and approximately 60 hours saved annually |
| Applicability: | Fifty other Florida counties that function with a nurse issuance program and manual tracking systems |
| Contact: | Ken Rech, Professional Engineer Administrator, Manatee County Health Department, Bradenton (941) 748-0747 ex. 1325 |
| Nomination #480 | |
112. Improved Grant Award Processes
| Impact: | Reduced mailing of applications/forms and reduced travel for annual recurring savings of more than $9,000 |
| Applicability: | Other government grant programs |
| Contact: | Roger Twitchell, Senior Management Analyst, Department of Health, Tallahassee (850) 487-6747 |
| Nomination #463 | |
113. Information Security Training
| Impact: | Reduced both instructor led training and time required to meet mandatory training requirements by 50%., saving 22,000 work hours plus printing and materials costs worth $376,000. Total annual savings, including loss of work monies (decreased hours, travel, salary, benefits, etc.) was $1.2 million |
| Applicability: | State agencies which deal with human services health care delivery or confidential information security policies and procedures are candidates for this type of training. For example: the Agency for Health Care Administration, Department of Children and Families, Department of Community Affairs, Department of corrections, Department of Education, Department of Elder Affairs, Department of Juvenile Justice, Department of Legal Affairs, Department of Veterans Affairs, the State Court System and Public Defenders' offices. |
| Contact: | Sandra Schoenfisch, Office of Performance Improvement, Department of Health, Tallahassee (850) 488-2943 |
| Nomination #467 | |
| Impact: | Compared with manual tracking, saves 75% of each medical records employee's time for an estimated cost avoidance of $45,000. Statewide implementation would yield up to an estimated $500,000 cost avoidance |
| Applicability: | Most County Health Departments |
| Contact: | Harley Chapman, Data Processing Administrator, Marion County Health Department, Ocala (352) 629-0137 |
| Nomination #499 | |
115. Terminal Digit Filing System
| Impact: | One hour of clerical time per day in filing, retrieving and looking for lost files for first year savings of $2,750 |
| Applicability: | Other Public Health Units |
| Contact: | Charlene Echols, Senior Community Health Nursing Director, Santa Rosa County Health Department (850) 983-5200 |
| Nomination #462 | |
116. Automated Reconciliation System
| Impact: | Immediate on-line identification of accounting items that are outstanding and need correcting for an annually recurring cost avoidance of approximately $200,000 |
| Applicability: | Other government agencies |
| Contact: | Ella Hinson, Finance and Accounting Director, Department of Health, Tallahassee (850) 488-2432 |
| Nomination #490 | |
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DEPARTMENT OF HIGHWAY SAFETY AND MOTOR VEHICLES
117. Sharing Savings With Vendors
| Impact: | Vendor suggested changes allowing alternative materials and processes under existing contracts are split between vendors and state agencies |
| Applicability: | All agency purchasing departments |
| Contact: | Russ Rothman, Chief of Purchasing and Contracts, Department of Highway Safety and Motor Vehicles, Tallahassee (850) 488-8290 |
| Nomination #393 | |
118. Streamlining Procedures For Complaint Investigations
| Impact: | Investigations time savings averaging nine hours per consumer complaint for annual savings of nearly 5,000 hours or about 2.5 positions. Increased consumer satisfaction |
| Applicability: | Other offices that deal with consumer complaints |
| Contact: | Lillian Blocker, Operations Management Consultant, Department of Highway Safety and Motor Vehicles, Tallahassee (850) 922-2187 |
| Nomination #406 | |
119. Time Savings for Emissions Testing
| Impact: | A single gas manifold distribution system reduces each emission inspection by 15 minutes |
| Applicability: | Five other emission testing counties for estimated annually recurring savings of 400 hours |
| Contact: | Lillian Blocker, Operations Management Consultant, Department of Highway Safety and Motor Vehicles, Tallahassee (850) 922-2187 |
| Nomination #408 | |
120. Emissions Training and Operations Manual
| Impact: | Reduced training costs by $951 per trainee |
| Applicability: | Four other emission testing counties |
| Contact: | Lillian Blocker, Operations Management Consultant, Department of Highway Safety and Motor Vehicles, Tallahassee (850) 922-2187 |
| Nomination #407 | |
| Impact: | A 21-member Board of Volunteers makes site visits to monitor/regulate DUI programs throughout the state for annually recurring added value of approximately $70,000. |
| Applicability: | Other government programs that include monitoring/regulation |
| Contact: | Dana Burch, Department of Highway Safety and Motor Vehicles, Tallahassee (850) 487-1227 |
| Nomination #402 | |
122. Telephone Answering Program
| Impact: | Using prison inmates to answer driver license customer phone calls to provide selected information improves timeliness of driver license service and provides useful job skills for inmates |
| Applicability: | Other Department offices with nearby prison facilities, and other state agencies |
| Contact: | Ben Edwards, Program Operations, Department of Highway Safety and Motor Vehicles, Monticello (850) 922-8428 |
| Nomination #401 | |
Return to the Department Index
< name="#b17">123. New Motor Fuel Charge Card
| Impact: | Reduced monthly payment time from 16 to 3 hours. Improved management information to make informed decisions regarding motor vehicle resources |
| Applicability: | Other government agencies |
| Contact: | Claude Sellers, Finance and Accounting Director, Department Insurance, Tallahassee (850) 413-2116 |
| Nomination #249 | |
124. Improved Coding of Consumer Complaint Files
| Impact: | Annually recurring savings of 1,250 staff hours worth $17,100 |
| Applicability: | Other data bases within the Department of Insurance |
| Contact: | Greg Thomas, Department Insurance, Tallahassee (850) 413- 5769 |
| Nomination #252 | |
125. Bulk Mailing of Service of Process
| Impact: | Annually recurring savings of approximately $50,000 |
| Applicability: | Any government office that sends multiple documents to the same addresses on a daily basis, especially if they are required to be delivered via certified mail |
| Contact: | Pam Pitts, Department Insurance, Tallahassee (850) 413- 4102 |
| Nomination #259 | |
126. Automated Tracking of Financial Statements
| Impact: | Annually recurring savings of $7,350 from reduced examiner time spent tracking, logging, assessing penalties and merging information into a final report |
| Applicability: | Other solvency review areas |
| Contact: | Angela Lockwood, Department Insurance, Tallahassee (850) 413-5089 |
| Nomination #245 | |
127. Purging Office Files
| Impact: | $14,144 savings |
| Applicability: | Any state agency that stores files no longer required by Florida Archives Rules and Procedures |
| Contact: | Lieutenant Kevin Fiedor, Department Insurance, Ft. Walton Beach (850) 833-9125 |
| Nomination #247 | |
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DEPARTMENT OF JUVENILE JUSTICE
| Impact: | Provide youth who are beginning to have problems or committing minor offenses a walk through of secure detention to give them a feel for what it is like to face the consequences of their actions, including losing their freedom |
| Applicability: | Other juvenile detention centers |
| Contact: | Terralyn Demps, Community Youth Leader, Home Detention, Department of Juvenile Justice, Tallahassee (850) 488-7672 |
| Nomination #446 | |
| Impact: | Area churches agreed to adopt 15 juvenile residential programs that include tutoring and recreational activities. Volunteer hours were worth $52,228. |
| Applicability: | Other law enforcement/social services offices |
| Contact: | Don Goff, Program Administrator, Department of Juvenile Justice, Tampa (813) 744-8910 |
| Nomination #437 | |
130. Juvenile Justice Users' Directory
| Impact: | Improved communication of information on the juvenile justice system and its components, structure and contacts for services; case flow from referral to closure; local programs and providers; residential and non-residential commitment programs; and assignment of cases to aftercare programs |
| Applicability: | All juvenile justice personnel |
| Contact: | Diane Thornberry, Human Services Program Manager, Department of Juvenile Justice, Tampa (813) 744-8911 |
| Nomination #452 | |
131. Referral and Tracking System for Mental Health
Services
| Impact: | Savings of $20,000 due to reduced number of missed appointments |
| Applicability: | Other government offices |
| Contact: | Bill Holland, Sr. Management Analyst, Department of Juvenile Justice, Daytona Beach (904) 947-3400 |
| Nomination #440 | |
| Impact: | More than $2,000 for each staff person receiving certification training |
| Applicability: | Other juvenile justice regions |
| Contact: | Roger Krieger, Assistant Detention Superintendent, Marion Regional Juvenile Detention Center, Ocala (352) 732-1450 |
| Nomination #436 | |
133. Invoice Tracking System
| Impact: | Prevents duplicate payments for annual net savings of approximately $60,000 |
| Applicability: | Other government agencies |
| Contact: | Beth Davis, Bureau of Finance and Accounting, Department of Juvenile Justice, Tallahassee (850) 921-2081 |
| Nomination #454 | |
< name="#b18">134. Reducing Office Expenses
| Impact: | Reduced phone lines, voice mail and recycled printer cartridges for annually recurring savings of approximately $27,000 |
| Applicability: | Any government office or service district |
| Contact: | Susan Stamper, Administrative Assistant, Department of Juvenile Justice, St. Petersburg (727) 570-5031 |
| Nomination #447 | |
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DEPARTMENT OF LABOR AND EMPLOYMENT SECURITY
135. Accelerated Job Placement for Injured Workers
| Impact: | Saved approximately $25,000 and reduced the time between an orientation process for injured workers and actual re-employment services from as much as four months to three weeks |
| Applicability: | The Department's other district offices |
| Contact: | Ruth Ferrer, Department of Labor and Employment Security, Miami (305) 377-5379 ex. 115 |
| Nomination #166 | |
136. Superior Vocational Rehabilitation Performance
| Impact: | Twice the number of rehabilitations expected; $275,000 reduction in Public Assistance; $202,000 increase in Social Security reimbursements; 52% increase in taxable income of those rehabilitated |
| Applicability: | Eighty other units in the Department |
| Contact: | Stephen Greene, Vocational Rehabilitation Unit 307, Department of Labor and Employment Security, St. Augustine (904) 797-6250 |
| Nomination #170 | |
137. Reduced Customer Waiting time
| Impact: | Reorganizing the Tampa Employment Service Center reduced waiting from 90 to 30 minutes |
| Applicability: | Any employment service center with a longer waiting period |
| Contact: | Philip Nochin, Operations and Management Consultant, Department of Labor and Employment Security, Tampa (813) 930-7587 |
| Nomination #151 | |
138. Resource Guide for the Deaf and Hard of Hearing
| Impact: | Enables deaf and hard of hearing individuals to access resources on their own. Time savings for vocational rehabilitation counselors and staff interpreters |
| Applicability: | Other government offices, service providers and Chambers of Commerce |
| Contact: | Lisa Wetmore, Vocational Rehabilitation Counselor, Department of Labor and Employment Security, Lakeland (941) 499-2332 |
| Nomination #171 | |
139. Initial Claim and Job Registration Form
| Impact: | Fourteen percent reduction in unemployment claims form errors |
| Applicability: | Other Unemployment Compensation offices |
| Contact: | Philip Nochlin, Operations and Management Consultant, Division of Jobs and Benefits, Department of Labor and Employment Security, Tampa (813) 930-7587 |
| Nomination #153 | |
| Impact: | Savings of 648 hours (30%) of job placement time worth $5,285 |
| Applicability: | Facilities serving people with visual disabilities and universities to educate those in the field of rehabilitation |
| Contact: | Susan Smith, Sr. Rehabilitation Specialist, Division of Blind Services, Department of Labor and Employment Security, Jacksonville (904) 348- 2730 |
| Nomination #172 | |
141. Minority Business Certification Savings
| Impact: | $15,000 savings from waiving certified mail stipulation |
| Applicability: | Government purchasing offices |
| Contact: | Raymond Bryant, Manager, Certification Unit, Department of Labor and Employment Security, Tallahassee (850) 487-0915 |
| Nomination #167 | |
142. Resolving Data Communication Network Problems
| Impact: | Savings of $159,220 |
| Applicability: | Other government agencies with data circuits that have site connections which are no longer in service |
| Contact: | Robert Morrison, Utility systems and Communication Engineer, Department of Labor and Employment Security, Tallahassee (850) 921- 1564 |
| Nomination #183 | |
143. Data Quality Audit Initiative
| Impact: | Improved analysis of employee productivity; improved data for statutorily required reports; use in development of Agency Strategic Plan |
| Applicability: | Any government agency working under Total Quality Management principles |
| Contact: | Christopher Sullivan, Department of Labor and Employment Security, Tallahassee (850) 921-1327 |
| Nomination #160 | |
< aname="#j10">144. The Virtual Workplace
| Impact: | Reduced space needs resulting from telecommuting reduced the cost of lease agreements by $30,000. Also, potentially higher employee productivity and morale |
| Applicability: | Other government agencies |
| Contact: | Bonna Saperstein, Division of Vocational Rehabilitation, Department of Labor and Employment Security, Sarasota (941) 359-5670 |
| Nomination #175 | |
145. Consolidation of Staff Functions
| Impact: | Combining the tasks of claims takers and adjudicators reduced staffing by 14 positions for annually recurring savings of approximately $300,000 |
| Applicability: | The department's other regional offices |
| Contact: | Marcorita Dye, Department of Labor and Employment Security, Pensacola (850) 595-1102 ex. 105 |
| Nomination #149 | |
| Impact: | $3.9 million savings for healthcare providers, insurance carriers, medical bill reviewers and private vendors who deal with workers compensation issues |
| Applicability: | May be modifiable for other government offices |
| Contact: | Liane Rouse, Division of Workers Compensation, Department of Labor and Employment Security, Tallahassee (850) 488-8971 |
| Nomination #187 | |
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| Impact: | Using an optical scanner to record, store and print results of DNA examinations for annually recurring savings of nearly $3,000 |
| Applicability: | Any laboratory that copies DNA through a process known as PCR |
| Contact: | Suzanne Livingston, Crime Laboratory Analyst Supervisor, Department of Law Enforcement, Tallahassee (850) 410-7645 |
| Nomination #307 | |
148. Exemplary Laboratory Performance
| Impact: | $122,000 added value by working 91% above required standards and maximizing effective use of existing instrumentation |
| Applicability: | Other government laboratories |
| Contact: | Beth Spence, Crime Laboratory Analyst, Department of Law Enforcement, Orlando (407) 245-0888 |
| Nomination #316 | |
149. Criminal Investigation Briefings
| Impact: | Use of Microsoft's Power Point to present investigative information to the State Attorney's Office, Coroner and Grand Jury saved $27,000 in 1998-99 |
| Applicability: | Other law enforcement offices |
| Contact: | Michelle Kiefer, Department of Law Enforcement, Pensacola (850) 470-2100 |
| Nomination #318 | |
150. Post-Disaster Fraud Training Program
| Impact: | Improved intergovernmental effectiveness in fighting post disaster fraud, which reached an estimated $750 million in the aftermath of Hurricane Andrew in 1992. |
| Applicability: | Any government agency to help prepare employees for addressing fraud issues in the aftermath of a disaster |
| Contact: | Joyce Dawley, Regional Director, Department of Law Enforcement, Orlando (407) 245-0801 |
| Nomination #313 | |
151. Automated Training Management System
| Impact: | Improved processing, tracking and storing of training, employment, certification status and disciplinary cases of state certified officers that eliminated seven full time positions in the Records Section and reduced paperwork by 79% reduced for annual recurring savings of approximately $150,000. |
| Applicability: | Other government agencies |
| Contact: | Danny O'Donnell, Systems Project Administrator, Department of Law Enforcement, Tallahassee (850) 410-8426 |
| Nomination #309 | |
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152. Court Ordered Collections
| Impact: | Improved Accounts Receivable, Collections and Reconciliation of Costs of Prosecution |
| Applicability: | Any agency that is awarded costs pursuant to a court order in criminal cases |
| Contact: | Michelle Fountain, Criminal Financial analyst, Office of Statewide Prosecution, Department of Legal Affairs, Tallahassee (850) 414-3700 |
| Nomination #620 | |
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153. Improved Contract Processing
| Impact: | 50% reduction in applicant processing cycle time; steady increase in quarterly performance quantity and accuracy |
| Applicability: | Any agency involved in contract or licenses approval processes |
| Contact: | Lyla King, Retailer Services Manager, The Florida Lottery, Tallahassee, (850) 487-7738 |
| Nomination #268 | |
154. Property Accountability System
| Impact: | Unlocated property was reduced from 125 to 34 items. Relocated items had a acquisition value of $374,000. |
| Applicability: | Other government agencies |
| Contact: | Laura Andrews, the Florida Lottery, Tallahassee, (850) 487- 7715 ex. 2061 |
| Nomination #276 | |
| Impact: | Archiving and destroying records that had met their retention periods saved $113,000 in rental space in 1997-98 |
| Applicability: | Other government agencies |
| Contact: | Steve Riles, Records Manager, the Florida Lottery, Tallahassee, (850) 487-7715 |
| Nomination #277 | |
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DEPARTMENT OF MANAGEMENT SERVICES
156. Telemedicine Initiative
| Impact: | Provides audiovisual connection between pediatricians on child protection teams and medical personnel at community hospitals that enables child abuse victims to receive immediate care and facilitates investigative processes. |
| Applicability: | Prototype for other state agencies; transferrable to other applications involving the use of "on demand" video services via the Internet |
| Contact: | Gary Gast, Bureau Chief, Strategic Technologies, Department of Management Services, Tallahassee (850) 922-7413 |
| Nomination #774 | |
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157. Post-Disaster Facility Plan
| Impact: | $58,836 in employee salaries that otherwise would have been paid to employees at home on administrative leave |
| Applicability: | Other government agencies whose facilities are damaged during disasters |
| Contact: | Sue Welsh, Child Support Enforcement Program, Department of Revenue, Pensacola (850) 595-5145 |
| Nomination #539 | |
158. Correcting and Clearing Taxpayer Accounts
| Impact: | Making corrections to taxpayer accounts locally rather than sending them to Tallahassee avoided a typical 80% return rate. More than $1 million worth of incorrectly assessed tax, penalties and interest was resolved for staff time savings of approximately $5,000 |
| Applicability: | Other Department of Revenue regions and service centers |
| Contact: | Shirley Myles, Process Group Manager, Department of Revenue, Tampa (813) 744-6544 |
| Nomination #570 | |
159. Improved Processing of Child Support Orders
| Impact: | Reduced processing time of child support orders resulting from court dockets from 30 to 10 days by utilizing clerical workers more efficiently. Substituting clerical worker time for some of the court workers' time saved $13,395 |
| Applicability: | Statewide |
| Contact: | Velina Smalls, Child Support Enforcement, Department of Revenue, Lauderhill (954) 797-1733 |
| Nomination #527 | |
160. Improved Review of Child Support Cases
| Impact: | Eliminated a 10,000 case backlog in less than 90 days so that more children will receive more money as more orders for child support are finalized |
| Applicability: | Other caseloads on the FLORIDA computer system |
| Contact: | Lisa White, Child Support Enforcement Program, Department of Revenue, Orlando (407) 245-0224 |
| Nomination #545 | |
161. Administrative Enforcement Remedies for Collection of Child
Support
| Impact: | Reducing the number of cases requiring legal action saved $212,700 for Collier County. Potential department wide savings of approximately $14 million |
| Applicability: | Other Child Support Enforcement offices |
| Contact: | Carol Light, Revenue Specialist Supervisor, Child Support Enforcement, Department of Revenue, Naples (941) 417-6362 |
| Nomination #612 | |
162. Increase in Court Ordered Payment of Child Support
| Impact: | Approximately $100,000 increase in court ordered non-custodial parents of foster children |
| Applicability: | Other Child Support Enforcement offices |
| Contact: | Ed Doyle, Child Support Enforcement, Department of Revenue, Port Richey (727) 816-1161 |
| Nomination #614 | |
163. Increased Payment of Child Support
| Impact: | Reduced public assistance payments by approximately $90,000; reduced cost of referring cases for legal action and for genetic testing. Noncustodial parents who voluntarily enter into stipulated agreements are more likely to pay their child support on an ongoing basis. |
| Applicability: | Other Child Support Enforcement offices |
| Contact: | Ed Doyle, Child Support Enforcement, Department of Revenue, Port Richey (727) 816-1161 |
| Nomination #615 | |
| Impact: | Reduced child support legal service referrals by 44% for a cost avoidance of $21,800, and increased child support payments by 14%. |
| Applicability: | Other Child Support Enforcement compliance units |
| Contact: | Barbara Burr, Child Support Enforcement, Department of Revenue, Cocoa (407) 690-2164 |
| Nomination #580 | |
165. More Timely Interviewing of Public Assistance Clients
| Impact: | $350,000 in new support obligations established; $700,000 reduction in public assistance payments |
| Applicability: | Other Child Support Enforcement offices |
| Contact: | Kathlyn Stanley, Child Support Enforcement, Department of Revenue, Panama City (850) 914-6227 |
| Nomination #540 | |
166. New Computer Software for Auditing Businesses
| Impact: | New administrative and audit tracking computer software reduced tax audit supervisor and clerical efforts for departmentwide savings of $63,984 |
| Applicability: | Modifiable for other government offices that do compliance audits of businesses and have tracking or inventory systems like the Department of Revenue's |
| Contact: | Lura Birge, Computer Audit Analyst, Department of Revenue, Sarasota (941) 316-1360 |
| Nomination #526 | |
167-169. Customer Service Improvements
| Impact: | 167. Use of a "balanced scorecard" helps to document results for performance measures |
| Applicability: | Other government offices |
| Contact: | Precillia Roberts, Corporate Income Tax Section, Department of Revenue, Tallahassee (850) 414-6084 |
| Nomination #548 | |
| Impact: | 168. Customer spreadsheet increases accountability for individuals responsible for taking actions on cases and reduces likelihood that a customer's needs are not addressed |
| Applicability: | Other Child Support offices |
| Contact: | Karla Arthur, Senior Clerk, Child Support Enforcement, Department of Revenue, Tavares (352) 742-6379 |
| Nomination #601 | |
| Impact: | 169. Staff reconfiguration enabled front desk staff to resolve 85% of clients' issues and produced annually recurring savings of $40,815 |
| Applicability: | Other Child Support Enforcement offices |
| Contact: | Frances Bray, Child Support Enforcement, Department of Revenue, Lauderhill (954) 321-3093 |
| Nomination #613 | |
170. Locating Unregistered Commercial Rental Property
| Impact: | 50% reduction in the time and cost to review commercial rental property in Brevard County |
| Applicability: | Other counties and regions of the state |
| Contact: | Kathie Spivey, Revenue Service Center Manager, Department of Revenue, Cocoa (407) 504-0949 |
| Nomination #525 | |
171. On-line Purchasing Card Training Module
| Impact: | Cost avoidance of $259,573 |
| Applicability: | Other government agencies |
| Contact: | Beth Sparkman, Purchasing Specialist Supervisor, Department of Revenue, Tallahassee (850) 921-1388 |
| Nomination #560 | |
172-173. Computer-based Training Initiatives
| Impact: | 172. For existing sales tax services employees, a 30% increase in job knowledge; for new employees a 50% reduction in training time |
| Applicability: | Other sales tax services offices |
| Contact: | Frederick Jordan, Department of Revenue, Tallahassee (850) 487-1529 |
| Nomination #544 | |
| Impact: | 173. Training saved $111,733 over two years |
| Applicability: | Any government office using Microsoft Word, Excel and Power Point software |
| Contact: | Amy Herndon-Fussell, Administrative Assistant, Department of Revenue, Tallahassee (850) 487-2860 |
| Nomination #542 | |
174-175. Improved Financial Management Processes
| Impact: | 174. Reduced unobligated money list by more than $250,000 in six months. Projected six-year savings Departmentwide of approximately $3 million |
| Applicability: | Any Child Support Enforcement service center |
| Contact: | Keith DeWitt, Revenue Specialist, Child Support Enf |