ADAPTABLE 2000 DAVIS
PRODUCTIVITY AWARDS
ACHIEVEMENTS LISTED BY STATE
AGENCY
DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES
1. Lease Management System
Impact: Reduced cost to the state by $14,621
Applicability: Any agency using lease management
documents. The system is particularly helpful if all leases are executed at the
same time.
1999‑2000 Added Value Recorded on
Nomination Form: $13,621 first year
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): $14,621 per year based upon 12 locations and 24
employee obligations moving to one employee.
Potential Budget/ Personnel Reduction/Redirect:
$ 14,621 ‑ Redirect
Subject index: Administration, Management and
Operations; data processing system. Automation of leasing system ; property,
Contracts and Grants; contract processing improved, management system Customer
Services, Complaints and Satisfaction; coding of files improved Data processing
and Systems; data extraction and reporting processes improved Property;
accountability system, inventory database, management improvements
Symposium category: Helping create a more
effective, more efficient government that fully harnesses the power of
technology. Contracts, Grants or Purchasing Property, Inventory, Records or
General Administrative Using Technology to Improve Service Delivery Government
Services Tracking Systems
Contact:
Francis Horne
Title: Development Representative III
Agency/Division: Marketing
Address:
541 East Tennessee Street; Tallahassee, Florida 32308
Phone: (850) 487‑4322 Fax: (850) 488‑9006
Email: hornef@doacs.state.fl.us
2. Call Center
Training
Impact: Improved accuracy and efficiency in handling consumer issues and
services
Applicability: Any work unit that answers a large volume
of calls in a Call Center environment.
1999 – 2000 Added Value Recorded on
Nomination Form: The value in this achievement is time saved. Because the majority of calls can be handled
in the Call Center, program analysts, consultants and supervisors are not
called as often and their productivity increases. In the same way, many calls are not referred to other agencies
because they can be handled on‑site.
Potential Leveraged Added Value: (Recurring
or Non‑Recurring):
Potential Budget/Personnel
Reduction/Redirect:
Subject index: Customer Service, Complaints
and Satisfaction
Symposium category: Customer Service
Improvement
Contact: Toya Peters
Title: Regulatory Supervisor
Agency/Division: Department of Agriculture
and Consumer Services/Division of Consumer Services
Address: 227 North Bronough Street, Suite
1101 Tallahassee, FL 32303
Phone: 850‑410‑3725 Fax: 850‑410‑3792
Email:
3. Regulatory Monitoring Improvement
Impact: Development of new technologies, improved coordination and efficiency
between agencies, protection of public health, support of best management
practices to replace regulation, significant cost and time savings and
development of human resources.
Applicability: Agencies willing to identify shared
resources
1999 ‑ 2000 Added Value Recorded on
Nomination Form: $34,000
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): Efficiency and effectiveness improvements
Potential Budget/Personnel
Reduction/Redirect: 1 FTE
Subject index: Environment
Symposium category: Helping to create a smaller, more effective, more efficient
government that fully harnesses the power of technology
Agency/Division: Florida Department of
Agriculture and Consumer Services
Contact: Keith D. Parmer
Title: Environmental Administrator
Address: 3125 Conner Blvd. Building #6, Tallahassee, FL 32399‑1650
Phone: 850‑487‑0532 Fax: 850‑488‑8497
Email:
parmerk@doacs.state.fl.us
DEPARTMENT OF BANKING AND FINANCE
1. Improved Access To Data
Impact: A large amount of historical data had to be converted from an
operations database to an information warehouse database. Retrieval techniques
developed to use a mainframe computer as the data source provide the
information through a web platform. This provides customers with direct access
to payments due them from the state.
Applicability: Useful in making dynamic DM/2 data available
through a web server.
1999 ‑ 2000 Added Value Recorded on
Nomination Form: None
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): Providing web access to data stored in an IBM DB/2
data base on a mainframe required development of techniques and methods that
are re‑usable to access additional information in the Department's data
warehouse. This information may be useful to other public bodies that are
mainframe‑centric and wish to provide web access to dynamic information.
Potential Budget/Personnel
Reduction/Redirect: Provides the ability to add data in a timely manner without
additional staff.
Subject index: Computers, Customer service
improvement
Symposium category: Customer Service Improvement.
Contact: R. Jack Peterson
Title: Financial Administrator, EFT and
Vendor Ombudsman Section
Agency/Division: Banking and
Finance/Accounting & Auditing and Information Systems
Address: Room 414 Fletcher Bldg.;
Tallahassee, Florida 32399‑0350
Phone: (850) 410‑9434 Fax: (850) 410‑9376
Email:
rpeterso@mail.dbf.state.fl.us
2. Improved Payment Information
Impact: Makes collecting and reporting information to the IRS regarding the
income of foreign persons more easily accessible to state agencies and universities.
Applicability: Information is available to anyone who pays
foreign persons.
1999 ‑ 2000 Added Value Recorded on
Nomination Form: $100,000 annually in penalties
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): $100,000 annually in penalties for an indefinite
period of time.
Potential Budget/Personnel
Reduction/Redirect: n/a
Subject index: Improved information on
payment of foreign person
Symposium category: Finance, Accounting or
Auditing
Contact: Diana Flagg
Title: Bureau Chief
Agency/Division: Department of Banking & Finance/Division of Accounting &
Auditing
Address: 101 E. Gaines Street, RM 364,
Fletcher Building, Tallahassee, FL
32399‑0350
Phone: 850/410‑9453 Fax: 850/410‑9454
Email:
dflagg@mail.dbf.state.fl.us
3. Processing Payments Electronically
Impact: Time savings of approximately 1,450 hours the first year worth of
$32,929. Monthly savings of
approximately $3,785 continues indefinitely.
Applicability: Any state agency
1999 ‑ 2000 Added Value Recorded on
Nomination Form: $32,929
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): Monthly savings of approximately $3,785 continues
indefinitely.
Potential Budget/Personnel
Reduction/Redirect: n/a
Subject index: Data Processing and Systems
Symposium category: Finance, Accounting and
Auditing
Contact: Diana Flagg
Title: Bureau Chief
Agency/Division: Department of Banking & Finance/Division of Accounting &
Auditing
Address: 101 E. Gaines Street, RM 364,
Fletcher Building, Tallahassee, FL
32399‑0350
Phone: 850/410‑9453 Fax: 850/410‑9454
Email:
dflagg@mail.dbf.state.fl.us
DEPARTMENT OF BUSINESS AND PROFESSIONAL REGULATION
1. Document Filing Savings
Impact: Elimination of files, filing
cabinets and storage space
Applicability: Any facility that, by law, stores files for
specific periods of time, or any agency that maintains duplicate files.
1999 ‑ 2000 Added Value Recorded on
Nomination Form: Savings of more than
$5,000 per year.
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): Recurring.
Potential Budget/Personnel
Reduction/Redirect: N/A
Subject index: Administration, Management and
Operations
Symposium category: Property, Inventory,
Records or General Administrative
Contact: Frederick Seli
Title:
Chief, Bureau of Enforcement
Agency/Division: DBPR ‑ Division of Real Estate
Address:
400 W. Robinson Street, N308, Orlando, FL 32801
Phone:
407‑317‑7263 Fax: 407‑317‑7245
Email:
Fred Seli @MCORE_ENF@DBPR
2. Mediation Program
Impact: Annually recurring savings of
investigative and legal costs of approximately $250,000
Applicability: All
government agencies
1999 ‑ 2000 Added Value Recorded on
Nomination Form: $249,159
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): In addition to cost savings, there is a significant
improvement in the Customer Satisfaction Index, improved compliance and
financial recovery for complainants (FY 1999‑2000 recovery of $454,056).
Potential Budget/Personnel
Reduction/Redirect: $1,000,000
Subject index: Courts, Legal, Law Enforcement and Corrections
Symposium category: Customer Service Improvement
Contact:
Ed DePuy
Title: Director
Agency/Division: Florida Department of
Business and Professional Regulation, Division of Regulation
Address: Northwood Centre, 1940 North Monroe
Street, Tallahassee, Fl 32399
Phone: 850‑487‑9631 Fax: 850‑487‑9622
Email:
Ed.DePuy@dbpr.state.fl.us
3. Legislative Bill Analysis and Tracking System
Impact: Provides a central repository for analytical data on House &
Senate bills to enhance communication between users, agency senior management
and the Legislature. Also enhances
monitoring and reporting capabilities.
Applicability: Other government agencies
1999 ‑ 2000 Added Value Recorded on
Nomination Form: $25,875
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): Annual Recurring
Potential Budget/Personnel
Reduction/Redirect:
Subject index: Automation of Legislative Bill
Analysis and Tracking System
Symposium category: Using Technology to
Improve Service Delivery
Contact: Dottie Gough
Title: Budget Director
Agency/Division: Department of Business and
Professional Regulation/Office of Planning and Budget
Address: Department of Business and
Professional Regulation
Phone: (850) 487‑3946 Fax: (850) 921‑9019
Email: Dottie.Gough@DBPR.state.fl.us
4. Innovative Project Development and Implementation
Impact: Increased efficiency and more user friendly interaction with internal
and external customers. The bureaus we
provide support to, in turn, are more efficient and the industry we serve has
an easier time completing required paperwork.
Applicability: Other bureaus in the department and other
regulatory agencies.
1999 ‑ 2000 Added Value Recorded on
Nomination Form: Approximately $95,000 per year in time and recovered funds.
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): Approximately $95,000 per year.
Potential Budget/Personnel
Reduction/Redirect:
Subject index: Licensing
Symposium category: Using technology to
improve service delivery
Contact:
Lance Rodan
Title: Chief, Bureau of Licensure ‑
H&R
Agency/Division: DBPR, Division of Hotels and Restaurants, Bureau of Licensure‑ H&R
Address: 1940 N. Monroe St., Suite #60,
Tallahassee, FL 32399‑1015
Phone: (850) 410‑1497 Fax: (850) 488‑1514
Email:
lrodan@mail.dbpr.state.fl.us
5. Purchase And Print Requisition Tracking System
Impact: A new standardized user‑friendly
system for tracking request approvals
simplifies research, enhances communication,
and reduces duplication of effort and monitoring time.
Applicability: Other government agencies
1999 ‑ 2000 Added Value Recorded on
Nomination Form: $9,537
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): Annual Recurring
Potential Budget/Personnel
Reduction/Redirect:
Subject index: Automation of Purchase and
Print Requisition Tracking System
Symposium breakout category: Using Technology
to Improve Service Delivery
Contact: Dottie Gough
Title: Budget Director
Agency/Division: Department of Business and
Professional Regulation/Office of Planning and Budget
Address: Department of Business and
Professional Regulation
Phone: (850) 487‑3946 Fax: (850) 921‑9019
Email: Dottie.Gough@DBPR.state.fl.us
DEPARTMENT OF CHILDREN AND FAMILIES
1. Reduced Errors And Omissions On Reports
Impact: Reduced time spent reviewing and correcting reports saves
approximately 300 man hours or $6,000 per year, and provides and more time to
perform duties and assignments.
Applicability: Other state facilities where security
personnel complete incident reports.
Subject index category: Institutions
Symposium category: Reduction in
Errors/Omissions in Security Incident Reports
Contact:
Robert F. McGuire
Title:
Mental Health Security Chief
Agency/Division: Children & Family Services/G. Pierce Wood Memorial Hospital
Address:
5847 S.E. Highway 31, Arcadia, Fl
34266
Phone:
863‑494‑8217 Suncom 762‑1217 Fax: 863‑993‑9118
Email:
Robert McGuire@dcf.state.fl.us
2. Transitional Discharge Services For The Severely
Mentally Ill
Impact: Severely and persistently mentally ill clients being discharged from
G. Pierce Wood Memorial Hospital are extremely vulnerable and, if a continuum
of care is not available, too often are returned to an institutional setting.
The Outreach Program (TOP) provides
transitional support for these individuals, establishing a link between the
hospital the consumer and the community.
TOP ensures that medication is being taken and, as needed, renewed, and
mental health appointments are kept. For four to six weeks following discharge,
TOP staff visit consumers, helping them through this very difficult time which
could make the difference between success and failure.
Applicability: Any facility where individuals who have had
long‑term hospitalization are in the process of transitioning to a
community setting. This could include
Florida State Hospital and Northeast Florida State Hospital, plus privatized
institutions or private hospitals providing extended care.
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): A program such
as TOP will continue to save the taxpayers money each day a client remains in
the community setting as compared to institutionalization.
Potential Budget/Personnel Reduction/Redirect: Funds no longer needed for clients within
the institutional setting could be expended for increased and improved services
within the community.
Subject index: Institutions
Symposium category: Facilities, Institution
programs, services and functions
Contact:
Joyce O. Scott
Title: Program Administrator, The Outreach
Program
Agency/Division: Department of Children & Families/G. Pierce Wood Memorial
Hospital
Address: 5847 S.E. Highway 31, Arcadia, Fl
34266
Phone:
863‑494‑8357 Fax:
863‑494‑8202
Email:
Joyce Scott@dcf.state.fl.us
3. Reduced Use Of Leather Restraints For Disturbed
Patients
Impact: Reduction of restraints by
67% in 1999 over 1998.
Applicability: Any
psychiatric facility where leather restraints are used for disturbed patients.
1999 ‑ 2000 Added Value Recorded on
Nomination Form: $79,751
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): Recurring same
amount each year, but would depend of existing restraint use level for facility
in question.
Potential Budget/Personnel
Reduction/Redirect: Would probably not lead to personnel reductions, but could
significantly improve efficient deployment of staff and possibly reduce
overtime requirements, depending on facility staffing pattern.
Subject index: Institution
Symposium category: Facilities, Institution
programs, services & functions
Contact:
Jonathan Mason
Title:
Executive Assistant
Agency/Division: Florida Department of Children & Families, G. Pierce Wood
Memorial Hospital
Address:
5748 S.E. Highway 31, Arcadia, Fl
34266
Phone: 941‑494‑3323 Fax:
Email:
Jonathan Mason@dcf.state.fl.us
4. Management Of Extremely Difficult Patients
Impact: Potential for decreased treatment time and recidivism
Applicability:
Other state facilities confronted with the challenge of managing
extremely difficult patients with dangerous behaviors causing financial drain
and staff "burn out".
1999 ‑ 2000 Added Value Recorded on
Nomination Form: By conceptualizing
problem(s) adequately the likelihood of identifying the appropriate medication
and intervention is increased.
"Tailor to needs" strategies lead to both short and long term
gain.
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): Early
detection, early prevention of problem(s) result in savings in time and money
and may even leads to long term gain of handling the challenges of life in the
community.
Potential Budget/Personnel Reduction/Redirect: Performed within current budget allotment;
no additional personnel.
Subject index: Institutions
Symposium category: Facilities, Institution
Programs, Services & Functions
Contact:
Felicitas F. Stedman
Title:
Psychological Specialist
Agency/Division: Children & Families/G. Pierce Wood Memorial Hospital
Address:
5847 SE Highway 31, Arcadia, Fl
34266
Phone:
863‑494‑3323 ext. 435 Fax:
N/A E-mail: NA
5. Computerized Fire Extinguisher Inventory
Impact: Time saving inventory of fire extinguishers
Applicability: State facilities where it is mandatory to
have fire extinguishers and conduct inspections on a regular basis.
1999 ‑ 2000 Added Value Recorded on
Nomination Form: Being able to update
the inventory in less time and produce appropriate output.
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): By updating
the inventory as soon as there are changes and print output by serial number or
by location, errors and man‑hours are saved for both the organization and
its external customers.
Potential Budget/Personnel
Reduction/Redirect: Performed within
present budget allotment; no additional personnel.
Subject index: Institutions
Symposium category: Facilities, Institution
Programs, Services and Functions
Contact:
Robert F. McGuire
Title:
Mental Health Security Chief
Agency/Division: Children and Family Services/G. Pierce Wood Memorial Hospital
Address:
5847 SE Highway 31, Arcadia, Fl
34266
Phone:
863‑494‑8217 Fax: 863‑993‑9118
Email:
Robert McGuire@dcf.state.fl.us
6. Better Food For Residents
Impact: Higher quality of food for special functions and holiday meals
Applicability: All state operated food service departments.
1999 ‑ 2000 Added Value Recorded on
Nomination Form:
Potential Leveraged Added Value: (Recurring
or Non‑Recurring):
Potential Budget/Personnel
Reduction/Redirect: A savings of
$50,000 was the result of not adding two food service workers to our department
for the additional 240 meals prepared daily.
Subject index: Institution
Symposium category: Institution Program,
Facilities, Services and Functions
Contact Name: Caesar Marshall
Title: Assistant Food Service Director
Agency/Division: Department of Children & Families/G. Pierce Wood Memorial
Hospital/Food Service Dept.
Address:
5847 SE Highway 31, Arcadia, Fl
34266
Phone:
863‑494‑8248 Fax: 863‑494‑8213
Email:
N/A
7. Staff
Development Training
Impact: Increased knowledge and continuing education of hospital staff,
benefitting the quality of resident care and saving the hospital $59,230 in
training in 1999-2000.
Applicability: Other hospitals and institutions whose
staff require specialized training in the areas of life saving techniques,
mental illness, aggression control and suicidal/self injurious behavior.
1999 ‑ 2000 Added Value Recorded on
Nomination Form: $59,230. In addition, much travel time was saved for
staff attending on-site training.
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): The dollar
savings noted above and travel time will recur in 2000‑2001 in like
manner as this year.
Potential Budget/Personnel
Reduction/Redirect: The cost of contracting out training classes.
Subject index: Institutions
Symposium category: Training
Contact Name: Harry Evers
Title:
Training Manager
Agency/Division: Department of Children & Families/G. Pierce Wood Memorial
Hospital
Address:
5847 SE Highway 31, Arcadia, Fl
34266
Phone: 863‑494‑3323 Fax: 863‑494‑4273
Email: N/A
8. Increased
Competition And Reduced Costs
Impact: Significant cost savings and
increased quality by increasing competition to minority vendors
Applicability: Any
government agency or private sector business
1999 ‑ 2000 Added Value Recorded on
Nomination Form: $261,500
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): Recurring
annually
Potential Budget/Personnel
Reduction/Redirect: Procurements cost savings
Subject index: Purchasing
Symposium category: Grants, Purchasing, and
Contracts
Contact Name: Cheryl Court
Title: Purchasing Agent
Agency/Division: Department of Children & Families/G. Pierce Wood Memorial
Hospital
Address:
5847 SE Highway 31, Arcadia, Fl
34266
Phone:
863 494 8296 Fax: 863‑494‑8297
Email:
Cheryl Court@dcf.state.fl.us
9. Enhanced Recycling
Impact: Increased business sites and recyclables tonnage retrieved through
education and awareness in the community and local schools. Enhanced recycling training/work program for
residents.
Applicability: Any
institution, agency or business.
1999 ‑ 2000 Added Value Recorded on
Nomination Form:
Potential Leveraged Added Value: (Recurring
or Non‑Recurring):
Potential Budget/Personnel
Reduction/Redirect: Staff have been
reduced, but Recycling Receiving Center remains self‑sufficient.
Subject index category:
Symposium category:
Contact:
Barry D. McMillian
Title:
Human Services Program Specialist
Agency/Division: Department of Children & Families/G. Pierce Wood Memorial
Hospital
Address:
5847 SE Highway 31, Arcadia, Fl
34266
Phone:
863 494‑8393 Fax: 863 494‑4273
Email: N/A
10. Simplified Operation Of Web-browser
Impact: Annual savings of $9,373;
time savings for employees; and the assurance that all employees are
referencing the same current procedural information.
Applicability:
Other state institutions and agencies.
1999 ‑ 2000 Added Value Recorded on
Nomination Form: Having the
ability to access all of the institution’s operating procedures through a
simple web browser makes our users’ jobs easier by
making access quicker and more accurate. Users
obtain information instantly rather than wasting time searching manuals.
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): $2,204 annual savings in copying costs and $7,169 in
time savings for employees.
Potential Budget/Personnel
Reduction/Redirect: None
Subject index: Computers and on‑line
access
Symposium category: Technology
Contact:
Glenn Palmiere
Title:
Data Processing Manager
Agency/Division: Department of Children & Families/G. Pierce Wood Memorial
Hospital
Address:
5847 SE Highway 31, Arcadia, Fl
34266
Phone:
863 494‑8283 Fax: 863 494‑4273
Email:
Glenn_palmiere@dcf.state.fl.us
11. Training Cost Savings
Impact: Increased employee access to quality management training; aligned
employee training to agency’s needs and strategic planning; improved
performance on key indicators; and implemented a measurement system for
determining student improvement, satisfaction and the effect of training;
reduced reliance on consultants.
Applicability: Any organization which has implemented or
plans to implement a quality management program.
1999 ‑ 2000 Added Value Recorded on
Nomination Form: A per employee savings
$359, based on 564 employees trained.
Florida State Hospital achieved savings during fiscal year 1990‑2000
of $56,527,and savings in fiscal year 1998‑1999 of $125,222, for a total
of $281,750. Also reduced need for
training contracts and contract manager services.
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): Statewide, through use of in‑house specialized
trainers in organizational performance improvement, savings of all Agencies and
departments combined would be at least $7 million.
Potential Budget/Personnel
Reduction/Redirect: It is estimated that if
40 agencies and institutions implemented this system there would be a
minimum annualized savings to the State of Florida of $7,433,333. Any agency
which utilizes in‑house quality management trainers can potentially save
$359 per student employee.
Subject index: Training, Employees and
Volunteers ‑ training.
Symposium category: Training, Employees and
Volunteers ‑ training.
Contact: Steven Collins, Ph.D.
Title:
Director, Total Quality Management Services
Agency/Division: Children & Families;
District 2, Florida State Hospital
Address: PO Box 1000, Chattahoochee, FL 32324
Phone:
(850) 663‑7768 Fax:
(850) 663‑7768
Email: Steve_Collins@dcf.state.fl.us
12. Workers' Compensation Savings
Impact: Reduced workers' compensation incidents
Applicability: Any government institution or agency.
1999 ‑ 2000 Added Value Recorded on
Nomination Form:$409,600
Potential Leveraged Added Value: (Recurring
or Non‑Recurring):
$12.4 million based on the Departments of
Veterans Affairs, Juvenile Justice, Corrections, and Agriculture and Consumer
Affairs reducing their employee incidents/claims to the level achieved by
Department of Children and Families, per 1997‑98 Department of Insurance,
Division of Risk Management data. (1998/99 data not available from Department of
Insurance)
Potential Budget/Personnel
Reduction/Redirect: $12.4 million
Subject index: Personnel and Risk Management
Symposium category: Personnel and Risk
Management
Contact: Richard C. Wilhelms
Title: Operations and Management Consultant
II / Risk/Loss Control Manager
Agency/Division: Department of Children and
Families / Florida State Hospital
Address:
Florida State Hospital, P. O. Box 1000, Chattahoochee, FL 32324‑1000
Phone:
(850) 663‑7468 Fax: (850) 663‑7360
Email:
richard_wilhelms@dcf.state.fl.us
13. Workers' Compensation Savings
Impact: Reduced workers' compensation incidents.
Applicability: Any Food Service Department
1999 ‑ 2000 Added Value Recorded on
Nomination Form: $243,200
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): Recurring
Potential Budget/Personnel
Reduction/Redirect: $243,200
Subject index: Workers Compensation
Symposium category: Personnel and Risk Management, Workers Compensation
Contact: Linda McDaniel
Title:
Management Analyst I Coordinator
Agency/Division: Department of Children and
Families / Florida State Hospital
Address: Florida State Hospital, P. O. Box
1000, Chattahoochee, FL 32324‑1000
Phone:
(850) 663‑7903 Fax: (850) 663‑7902
Email:
Mike_Smith@dcf.state.fl.us
14. Improved Utilization Of Food Services Staff
Positions
Impact: Reduced labor costs by
$184,704 between July 1999 and March 2000.
This
was achieved through re-engineering the
dishwashing process, combined tray service and dishwasher positions and
purchasing convenience baked goods at the same food cost per recipe.
Applicability: Other institutions. All units need to
continually look at process, especially when a position performs a singular job
such as dishwashing only, cooking only, cashier only. Tasks can be combined and a team member can work in other
areas. Example: Our tray assembly staff
now wash trays and dishes.
1999 ‑ 2000 Added Value Recorded on
Nomination Form: Reduced cost, better quality, improved resident satisfaction,
improved team work and job satisfaction
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): Staffing levels will remain the same in the future or
reduced if technology or creative thinking continues to work for us. We will always review our process to see if
a better way is possible.
Potential Budget/Personnel
Reduction/Redirect: Projection of further reduction difficult to project at
this time.
Subject index:
Symposium category:
Contact Name: Michael L. Smith
Title:
Food Service Director
Agency/Division: Department of Children and Families
Address:
P.O. Box 1000 Chattahoochee,
FL 32324‑1000
Phone:
850‑663‑7846 Fax: 850‑663‑4612
Email:
Mike_Smith@dcf.state.fl.us
15. Public/Private Partnerships To Provide Management
Services
Impact: Significant savings realized through management efficiencies and
consultation/training while maintaining a stable workforce.
Applicability: Any facility with a need for management
expertise that is not readily available in state system. These specific partnerships will benefit any
facility with a large physical plant and/or a requirement to operate a large
food service operation.
1999 ‑ 2000 Added Value Recorded on
Nomination Form: Facilities/Energy ‑
$490,530, Food Service ‑ $225,265
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): Recurring
Potential Budget/Personnel
Reduction/Redirect: Yes
Subject index:
Symposium category:
Contact:
Faye H. Alcorn
Title:
Assistant Hospital Administrator
Agency/Division: Department of Children & Families, District 2, Florida State
Hospital
Address:
P.O. Box 1000, Chattahoochee, Florida 32324‑1000
Phone:
(850) 663‑7536 Fax: (850) 663‑7303
Email:
Faye_Alcorn@dcf.state.fl.us
16. Revenue Maximization And Food Stamp Access
outreach
Impact: Doubled the amount of service
delivery by drawing down federal match
related to a private contribution.
Applicability:
Other state agencies with sufficiency approvals of any federal partners
for which match is allowed, and for which the service delivery is allowable
under federal and state regulations.
1999 ‑ 2000 Added Value Recorded on
Nomination Form: $40,000 in Food Stamp
program access outreach services.
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): The $40,000
donation was used as leverage to obtain an equal amount of federal match.
Potential Budget/Personnel
Reduction/Redirect: The budget increase
was equal to the cash increase obtained from USDA.
Subject index:
Symposium category:
Contact:
Paul Bartlett
Title:
OMC Manager
Agency/Division: DCF/Economic Self
Sufficiency Program/Central Office
Address:
Rm. 306 B‑3, 1317 Winewood Blvd., Tallahassee, Florida
32399‑0700
Phone: (850) 921‑9115 Fax:
(850)487‑1877
Email: Paul_Bartlett@dcf.state.fl.us
17. Structured Testing And Release Management
Practices
Impact: With an average of 5,000
users on the computer system each day, at an average hourly rate of $12.00 per
hour, just one hour of down time would cost the state $60,000 in lost
productivity.
Applicability:
Other state agencies.
1999 ‑ 2000 Added Value Recorded on
Nomination Form:
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): Non‑Recurring
Potential Budget/Personnel
Reduction/Redirect: None ‑ this
project prevents loss of staff time, no savings to re‑direct.
Subject index: Technology
Symposium category: Technology
Contact Name: Kim Brock
Title: Chief, Systems Design and Maintenance
Unit
Agency/Division: DCF/Economic Self
Sufficiency/Central Office
Address:
1940 North Monroe Street, Tallahassee, FL
Phone: 921‑5565 Fax: 921‑1806
Email:
Kim_Brock@dcf.state.fl.us
18. Establishment Of Contract Monitoring Procedures
Impact: Standardized procedures
enhance departmental contract oversight capabilities. Risk assessment permits allocation of departmental resources to
the most vulnerable areas. Standard
tools facilitate scheduling and enable the sharing of information across
districts. Estimated annual cost
avoidance is between $1,920,000 and $3,340,000.
Applicability of Achievement:
Other government agencies
1999 ‑ 2000 Added Value Recorded on
Nomination Form: Estimated annual cost
avoidance is between $1,920,000 and $3,340,000.
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): Estimated
annual cost avoidance is between $1,920,000 and $3,340,000
Potential Budget/Personnel
Reduction/Redirect:
Subject index:
Symposium category:
Contact:
Richard E. Chatel
Title:
Assistant Staff Director, Contract Administration
Agency/Division: DCF/Contract Administration ‑ Monitoring Team/Central
Office
Address:
2671 Executive Center Circle West, Webster Building, Suite 305,
Tallahassee, FL 32309
Phone:
(850)413‑7462 Fax: 850‑413‑6158
Email:
Richard_Chatel@dcf.state.fl.us
19. Survey Instrument
Impact: Survey of clients, employees,
etc., with no additional costs unless specific modifications are required.
Applicability: Any government agency
1999 ‑ 2000 Added Value Recorded on
Nomination Form: Complete costs will be
recouped with increased use of instrument.
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): No more
additional costs unless modifications to the survey instrument are required.
Potential Budget/Personnel
Reduction/Redirect: Depends on number
of times it is used, but saves mailing costs each time.
Subject index: Computers and on‑Line Access
Symposium category: Helping to create a smaller, more effective, more efficient
government that fully harnesses the power of technology.
Contact:
Jeannee Elswick‑Morrison
Title:
Sr. Management Analyst II
Agency/Division: DCF/Economic Self‑Sufficiency/Central Office
Address: 1317 Winewood Boulevard,
Tallahassee, Florida 32399‑0700
Phone:
(850)487‑4386 Fax: (850)488‑2589
Email:
Jeannee_Elswick‑Morrison@DCF.state.fl.us
20. Streamlined Legislative Analysis And Distribution
Of Information
Impact: Reduced man-hours and time frames for dissemination of information to
field staff.
Applicability: Any government agency
1999 ‑ 2000 Added Value Recorded on
Nomination Form: None specifically
identifiable, but employee time saved has a value.
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): None
Potential Budget/Personnel
Reduction/Redirect: Depends on number
of times it is used, but saves costs each time.
Subject index: Computers and On‑Line Access
Symposium category: Technology
Contact Name: Jeannee Elswick‑Morrison
Title: Senior Management Analyst II
Agency/Division: DCF/Economic Self‑Sufficiency/Central Office
Address:
1317 Winewood Boulevard, Tallahassee, Florida 32399‑0700
Phone:
(904)487‑4386 Fax: (850)488‑2589
Email:
Jeannee_Elswick‑Morrison@DCF.state.fl.us
21. Change Line Reporting System
Impact: Increased productivity and
efficiency of actions on reported changes.
Applicability: All Department of Children and Families,
Economic Self‑Sufficiency offices.
1999 ‑ 2000 Added Value Recorded on
Nomination Form: N/A
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): Productivity,
efficiency and enhanced customer satisfaction
Potential Budget/Personnel
Reduction/Redirect: N/A
Subject index: Public Assistance and Independence.
Symposium category: Using technology to Improve Service Delivery.
Contact:
Pamela Davis
Title:
Public Assistance Specialist Supervisor
Agency/Division: DCF/Economic Self‑Sufficiency/District Five
Address:
1100 Cleveland Street, Clearwater, FL
33755
Phone:
(727)469‑5799 Fax: (727)469‑5809
Email: Pamela_Davis@dcf.state.fl.us
22. Crisis Intervention Training For Law Enforcement
Impact: Use of community resources to
avoid spending state General Revenue or local government fund.
Applicability:
Other government agencies
1999 ‑ 2000 Added Value Recorded on
Nomination Form: Total cost savings of
$5,875 per individual 40‑hour training. Annual cost savings of $17,625 based on 3 training sessions.
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): Recurring
Potential Budget/Personnel
Reduction/Redirect: N/A
Subject index: Mental Health
Symposium category: Health and Social
Services
Contact:
Neil Suemnicht
Title:
Senior Human Services Program Specialist
Agency/Division: DCF/Alcohol, Drug Abuse and Mental Health Program Office,
District Five
Address:
11351 Ulmerton Road, Suite 100, Largo, FL 33778‑1630
Phone:
(727)588‑6850 Fax: (727)588‑3618
Email:
neil_suemnicht@dcf.state.fl.us
23. Improved Reporting Of State Mandated Data
Impact: Provides a clear picture of the impact of funding on the incidence of
illegal drug abuse and violent crime through improvement in state mandated data
reporting and data integrity on substance abuse treatment outcomes.
Applicability:
Other government agencies.
1999 ‑ 2000 Added Value Recorded on
Nomination Form: Estimated cost of
rebidding service contracts is conservatively estimated at half of total budget
allocation or $6.25 million.
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): Productivity
Improvement.
Potential Budget/Personnel
Reduction/Redirect: Unable to calculate
budgetary impact.
Subject index: Improvement of client outcomes and improvement of Substance Abuse
treatment.
Symposium category: Using Technology to
improve service delivery
Contact:
Deborah McGinty
Title:
Human Services Program Director
Agency/Division: DCF/Alcohol, Drug Abuse and Mental Health Program Office/District
Five
Address:
11351 Ulmerton Road, Suite 100, Largo, FL 33778
Phone:
(727)588‑6843 Fax: (727)588‑3618
Email:
Deborah_McGinty@dcf.state.fl.us
24. Timely Processing Of WAGES Sanctions
Impact: First year savings of $41,950
Applicability: Other Department of Children and Families
districts which need to improve their performance on the timely processing of
WAGES sanctions.
1999 ‑ 2000 Added Value Recorded on
Nomination Form: Estimated monthly savings was $3,495.
Potential Leveraged Added Value: (Recurring
or Non‑Recurring):
Potential Budget/Personnel
Reduction/Redirect:
Subject index: Performance Measurement:
Improved the district timely processing of WAGES sanctions.
Symposium category: Health and Social
Services
Contact: Bob McHarry
Title: District Planning & Evaluation
Administrator
Agency/Division: Department of Children &
Families, District 8
Address: P.O. Box 60085, 2295 Victoria Ave.
Ft. Myers, Fl 33906
Phone: (941) 338‑1664 Fax: (941) 338‑1443
Email: robert_mcharry@dcf.state.fl.us
25. Flex Work Week; Reduced On-Call Days
Impact: Quicker response time to
allegations of abuse, neglect or abandonment.
External customers are applauding this initiative as a positive step
toward a more community conscious agency.
Law enforcement is excited that an investigator is available on
weekends. Internal customers find the
new system to be effective and conducive to a positive work environment. Investigators can now enjoy two days off
each week without on call duties. Recurring cost savings of $3,042.
Applicability: Any protective investigative services unit.
Investigator agree to flex work hours and this duty can be rotated from week to
week.
1999 ‑ 2000 Added Value Recorded on
Nomination Form: $3,042
Potential Leveraged Added Value: (Recurring
or Non‑Recurring):
Potential Budget/Personnel
Reduction/Redirect:
Subject index:
Symposium category:
Contact: Lorna Kibbey
Title: Senior Management Analyst II
Agency/Division: Department of Children and
Families‑ Family Safety/District Eight
Address: 2295 Victoria Ave. Fort Myers, Fl 33901
Phone: (941) 338‑1223 Fax: (941) 338‑1244
Email: lorna_kibbey@dcf.state.fl.us
26. Reduction Of Child Re-abuse And Re-neglect
Impact: First year savings of
$24,933.
Applicability:
Other Department of Children and Families districts which need to
improve their performance in reducing child re-abuse and re-neglect.
1999 ‑ 2000 Added Value Recorded on
Nomination Form: The estimated monthly
savings equals $2,078 per month.
Potential Leveraged Added Value: (Recurring
or Non‑Recurring):
Potential Budget/Personnel
Reduction/Redirect:
Subject index: Social Services
Symposium category: Health and Social
Services
Contact:
Rita Young
Title:
District Operations & Program Manager
Agency/Division: DCF/District Eight
Address:
P.O. Box 60085, 2295 Victoria Avenue, Ft. Myers, FL 33906
Phone:
(941) 338‑1423 Fax: (941)338‑1663
Email:
rita_young@dcf.state.fl.us
27. Increased Benefit Recovery Referrals
Impact: Increased the number of
benefit recovery referrals by 19% in the first quarter of 2000, totaling
$233,916 in additional yearly referrals.
Applicability:
All other districts in the Department of Children and Families
1999 ‑ 2000 Added Value Recorded on
Nomination Form:
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): Recurring
Potential Budget/Personnel
Reduction/Redirect: No redirect
needed, cost under $10,000 annually.
Subject index: Social Services
Symposium category: Health and Social
Services
Contact:
Linda M. Johnson
Title: Senior Human Services Program
Specialist
Agency/Division: DCF/District Eight
Address: 1864 17th Street, Sarasota, FL 34236
Phone:
(941)316‑6160 Fax: (941)338‑1234
Email: Linda_M_Johnson@dcf.state.fl.us
28. Increased Adoptions
Impact: Improved processes involved in finalizing adoptions.
Applicability:
Other offices of the Department of Children and Families or private
providers.
1999 ‑ 2000 Added Value Recorded on
Nomination Form: $53,717
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): Productivity
Improvement
Potential Budget/Personnel
Reduction/Redirect:
Subject index: Child Abuse and Neglect
Symposium category: Health and Social
Services
Contact:
Nancy L. Starr
Title: Operations and Management Consultant II
Agency/Division: DCF/District Eight
Address:
P.O. Box 60085
Phone:
(941)338‑1318 Fax: (941)338‑1287
Email:
Nancy_Starr@dcf.state.fl.us
29. Reduced Number Of Public Assistance Complaints
Impact: Implementing a caseworker pending log reduced the number of public
assistance complaints a 67% (45 to 15).
Will save $10,431 in work hours.
Applicability:
The “manual pending log” can be used by public assistance caseworkers in
the other 14 Children and Families districts.
1999 ‑ 2000 Added Value Recorded on
Nomination Form:
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): Recurring
Potential Budget/Personnel
Reduction/Redirect:
Subject index:
Symposium category: Health and Social
Services
Contact:
Eileen Wickeri
Title:
Operations and Management Consultant II
Agency/Division: DCF/District Eight
Address:
2295 Victoria Avenue, Ft. Myers, Florida 33901
Phone:
(941) 338‑1370 Fax: (941)338‑1234
Email:
Eileen_Wickeri@dcf.state.fl.us
30. Out Of State Inquiry And Food Stamp Fraud Hotline
Impact: Improved quality of services
and client satisfaction by resolving client issues and questions, and/or
directing clients to appropriate individuals or offices for more effective
resolution.
Applicability:
Any organization utilizing Excel software and performing data collection
and analysis processes.
1999 ‑ 2000 Added Value Recorded on
Nomination Form: The system improves
client satisfaction and quality of services. Employee satisfaction statewide is
increased by a system that facilitates problem resolution and decreased
workflow interruptions.
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): The work group receives an average of 140 hotline
calls per day (700 per week, 2,800 per month and 33,600 per year). There were no service complaints from
September 1999 through May 2000.
Potential Budget/Personnel
Reduction/Redirect:
Subject index: Customer Service
Symposium category: Customer Service
Contact:
Larry Myers
Title:
Program Administrator
Agency/Division: DCF/Economic Self‑Sufficiency/Central Office
Address: 1317 Winewood Blvd., Building 3,
Room 1053, Tallahassee, Florida 32399‑0700
Phone:
(850)921‑5562 Fax: (850)922‑9356
Email:
Larry_Myers@dcf.state.fl.us
31. Food Stamp Standardized Case Review
Impact: Application time standards
for Food Stamps, Temporary Cash Assistance and Medicaid have consistently been
met.
Applicability: Any large public assistance eligibility
service center.
1999 ‑ 2000 Added Value Recorded on
Nomination Form: N/A
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): Recurring on a
monthly basis.
Potential Budget/Personnel
Reduction/Redirect:
Subject index: Unknown
Symposium category: Unknown
Contact:
Janice Miller and Terry Sherrard
Title:
Operational Program Administrators
Agency/Division: DCF/District Two
Address:
3019 Jackson Bluff Road, Tallahassee, FL 32399‑2929
Phone:
(850)488‑9803 Fax:
Email:
Janice_Miller@DCF.state.fl.us
and Terry_Sherrard@DCF.state.fl.us
32. Discounted Services For Foster/Adoptive Children
Impact: Improved external satisfaction by allowing private providers to
assist in meeting the needs of foster and adoptive children, thus maintaining
open positive communication.
Applicability: Any accounts payable unit
1999 ‑ 2000 Added Value Recorded on
Nomination Form: $4,272
Potential Leveraged Added Value: (Recurring
or Non‑Recurring):
Potential Budget/Personnel
Reduction/Redirect:
Subject index:
Symposium category:
Contact:
Patricia Warrick
Title:
Family Safety Supervisor
Agency/Division: DCF/Revenue Maximization/District Eight
Address:
2295 Victoria Avenue, Ft. Myers, Florida 33901
Phone:
(941)338‑1656 Fax: (941)338‑1244
Email:
patricia_warrick@dcf.state.fl.us
33. Central Processing Of Reported Changes
Impact: Reduces errors in the amount of benefits received by taking timely
action on reported changes. Also improves
services to clients as changes are acted upon quickly and accurately. Workers not assigned to the change unit
focus their energy on case reviews and recertifications.
Applicability: Other Economic Self‑Sufficiency units
in the department. This improvement was
adapted from the Department of Human Resources in San Antonio, Texas.
1999 ‑ 2000 Added Value Recorded on
Nomination Form: N/A
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): N/A
Potential Budget/Personnel
Reduction/Redirect: N/A
Subject Index: N/A
Symposium category: Health and social
services
Contact:
Beverly Finn
Title:
Operations Program Administrator
Agency/Division: DCF/Economic Self‑Sufficiency/District Five
Address:
3151 3rd Avenue, North, Plaza 300 West, St. Petersburg, FL 33713
Phone:
(727) 893‑5229 Fax: (727) 893‑5427
Email:
Beverly_Finn@dcf.state.fl.us
34. Automated Data Collection For Food Stamp Case
Review
Impact: Enhances the accuracy of food stamp issuance, thereby reducing over
and under-payments. This alleviates
clients having to pay back money erroneously paid. The amount of time and effort required to produce the product is
reduced, resulting in a cost avoidance and avoidance of potential monetary
sanctions for the state.
Applicability: Any organization performing data collection
and analysis processes
and utilizing Excel software.
1999 ‑ 2000 Added Value Recorded on
Nomination Form: Improved client satisfaction and quality of services to
clients by reducing over and under-payments and precluding clients from
receiving money that must be repaid, or not receiving money due them.
Potential Leveraged Added Value: (Recurring
or Non‑Recurring):
Potential Budget/Personnel
Reduction/Redirect: Manual production
required 684 man hours per year at a cost of $12,175 verses the automated
system at 228 man hours per year costing $4,058. Cost for development of the system was $1,068.
Subject index:
Symposium category:
Contact Name: Larry Myers
Title:
Program Administrator
Agency/Division: DCF/Office of Economic Self‑Sufficiency/Central Office
Address:
1317 Winewood Blvd., Bldg. 3, Room 1053, Tallahassee, FL 32399‑0700
Phone:
(850)921‑5562 Fax: (850)922‑9356
Email:
Larry_Myers@dcf.state.fl.us
35. Elimination Of Outside Vendor Network
Impact: $1 million savings
Applicability: Any agency maintaining a proprietary
communication network
1999 ‑ 2000 Added Value Recorded on
Nomination Form: $1,181,115
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): $1,000,000 based on four other agencies each achieving
25% of above savings by moving to their own
wide area network.
Potential Budget/Personnel
Reduction/Redirect: $1,000,000
Subject index: Computer and On‑Line Access
Symposium category: Computer and On‑Line
Access
Contact:
Charles Ray
Title:
Systems Programming Administrator
Agency/Division: DCF/Information Systems/Central Office
Address:
1940 N. Monroe Street, Tallahassee, Florida 32308
Phone:
(850)487‑9262 Fax: (850)922‑5113
Email:
Charles_Ray@dcf.state.fl.us
36. User‑Friendly Posters
Impact: Food stamp recipients receive the correct amount of benefits to which
they are entitled, and staff is kept abreast of case changes, enabling them to
spend less time on case explanations and more time on case work.
Applicability: Any
agency which needs to reinforce instructions to its clients. The eye‑catching poster process
simplifies government "jargon" on forms. By adapting the Keep It Simple System theory, the bureaucratic
data that the public is "required" to read (but usually skims over)is
minimized and the message is more user friendly.
1999 ‑ 2000 Added Value Recorded on
Nomination Form: Approximately $7,500
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): The value of
this adaptation is recurring since the more the message is reinforced to
clients, the better the chance is of achieving agency goals.
Potential Budget/Personnel
Reduction/Redirect: Budget costs, now that the initial plan has been completed,
should be minimal. Only the cost of
future fliers and posters should be incurred, and this cost is one that can be
negotiated with printing companies.
Subject index:
Symposium category:
Contact:
Paula B. Meyerriecks
Title:
Northside PIT Crew
Agency/Division: Department of Children and Families/Northside Service
Center/District One
Address:
8190 Pensacola Blvd., Pensacola, FL 32534
Phone:
(850) 494‑5867 Fax:
(850) 494‑5766
Email:
N/A
37. Client Call‑Back Log to Reduce Client Error
Impact: $113,303 was saved by the
agency over a 10month period, and potentially reduced the number of errors
caused by client not reporting changes timely.
Improved client satisfaction by ensuring clients receive correct benefit
amount.
Achievement: Other Economic Self‑Sufficiency
Services Offices
1999 ‑ 2000 Added Value Recorded on
Nomination Form: Cost savings of
$113,303.
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): Recurring
Potential Budget/Personnel
Reduction/Redirect: None
Symposium index:
Symposium breakout category: Customer Service Improvement, Contracts and
Purchasing.
Contact:
Maria Eugenia Garcia
Title: Program Administrator
Agency/Division: DCF/Economic Self‑Sufficiency Services/District Eleven
Address:
1677 SW 107 Avenue
Phone:
(305)227‑5080 Fax: (305) 225‑5968
Email: Maria_Eugenia_Garcia@dcf.state.fl.us
38. Vendor Savings
Impact: Cost savings from having all
purchasing staff in an agency use the same vendor
Applicability: Other government agencies
1999 ‑ 2000 Added Value Recorded on
Nomination Form: Cost savings of
$10,368
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): Recurring
Potential Budget/Personnel
Reduction/Redirect: This achievement
has a definite budget reduction which provides for these surplus funds to be
redirected to other agency purchasing needs.
Subject index category: Purchasing‑Improvements and Savings
Symposium breakout category: Contacts &
Purchasing
Contact:
Amy Negrin
Title:
Administrative Services Director
Agency/Division: DCF/South Florida Evaluation and Treatment Center/District
Eleven
Address:
2200 NW 7th Avenue, Miami, FL
33127
Phone:
(305)637‑2674 Fax: (305)637‑2669
Email:
Amy_Negrin@dcf.state.fl.us
39. Cost Savings
Applicability:
All other agencies can benefit in the same manner by having their
purchasing staff use the same vendor which will provide a cost savings in the
agency's budget each fiscal year.
1999 ‑ 2000 Added Value Recorded on
Nomination Form: Cost savings of $7,886.34
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): This is a
recurring cost savings for each fiscal year.
Potential Budget/Personnel
Reduction/Redirect: This achievement
has a definite budget reduction which provides for these surplus funds to be
redirected to other agency purchasing needs.
Subject index category: Purchasing‑Improvements and Savings
Symposium breakout category:
Contact:
Amy Negrin
Title:
Administrative Services Director
Agency/Division: DCF/South Florida Evaluation and Treatment Center/District
Eleven
Address:
2200 NW 7th Avenue, Miami, Florida
33127
Phone:
(305)637‑2674 Fax: (305)637‑2669
Email:
Amy_Negrin@dcf.state.fl.us
40. Streamlined Medicaid Eligibility For Pregnant
Women
Impact: Simplified Medicaid
Eligibility for Pregnant Women
Applicability:
This could be done by Economic Self‑Sufficiency Services in all 15
districts.
1999 ‑ 2000 Added Value Recorded on
Nomination Form: N/A
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): N/A
Potential Budget/Personnel
Reduction/Redirect: N/A
Subject index category: N/A
Symposium breakout category: Medicad
Contact:
Darrell Boudreaux
Title:
Program Administrator
Agency/Division: DCF/Economic Self‑Sufficiency Program Office/District
Twelve
Address:
210 N. Palmetto Avenue, Suite 144, Daytona Beach, Florida 32114
Phone:
(904)258‑4401 Fax: (904)254‑3878
Email: N/A
41. Improved Database System
Impact: The creation of this database system allows counselors to retrieve VS
and court case information readily instead of manually searching for it. This saves time and effort on the part of
administrative staff and counselors.
Applicability: All DCF offices as this is a database
system in the office suite, currently the state standard.
1999 ‑ 2000 Added Value Recorded on
Nomination Form: $58,400.00
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): $292,000.00
Subject index category: Technology
Symposium breakout category: Technology
Contact:
Jeff Carr
Title:
Senior Management Analyst II
Agency/Division: DCF/District Thirteen
Address:
3001 West Silver Springs Boulevard, Ocala, Florida 34470
Phone:
(352)620‑3141 Fax: (352)620‑3152
Email:
CarrJ@DCF.state.fl.us
42. Document
Conversion To Interactive Template
Impact: Improving time and cost
efficiency by converting hard copy and JetForm legal documents to Microsoft
Word Templates.
Applicability:
All agencies could boost staff and cost efficiency by similar
conversions.
1999 ‑ 2000 Added Value Recorded on
Nomination Form: For three staff units
covering two rural counties, $3,300 annually.
Potential Leveraged Added Value: (Recurring
or Non‑Recurring):
Subject index: Administration, Management and Operations; Automation of Child
Abuse and Neglect; Children's Services; Courts, Legal, Law Enforcement and
Corrections; Data Processing and Systems; Social Services
Symposium category: Using technology to improve service deliver; helping to create a
smaller, more effective, more efficient government that fully harnesses the
power of technology.
Contact:
Don Rogers
Title:
District 14 MIS Manager
Agency/Division: DCF/District Fourteen
Address:
4720 Old Highway 37, Lakeland, Florida
33813
Phone:
(683)619‑4158 Fax: (863) 701‑1004
Email:
Don_Rogers@dcf.state.fl.us
43. Document Conversion To Interactive Template
Impact: Improved computer access to Florida Department of Law Enforcement and
Florida Department of Juvenile Justice databases for Family Safety staff
enhances child safety, minimizes interim placements, and reduces legal
liability.
Applicability:
All districts are working to achieve similar conversions.
1999 ‑ 2000 Added Value Recorded on
Nomination Form: Benefits are
primarily enhanced safety and stability for vulnerable children and minimized
exposure to liability for the Department of Children and Families. However, similar links to existing local,
state and federal databases could yield significant cost benefits to other
agencies.
Potential Leveraged Added Value: (Recurring
or Non‑Recurring):
Subject index: Administration, Management and Operations; Automation of Child
Abuse and Neglect; Childrens' Services; Courts, Legal, Law Enforcement and
Corrections; Data Processing and Systems; Social Services
Symposium category: Using technology to improve service delivery.
Contact:
Don Rogers
Title:
District 14 MIS Manager
Agency/Division: DCF/District Fourteen
Address:
4720 Old Highway 37, Lakeland, FL
33813
Phone:
(683) 619‑4158 Fax: (863)701‑1004 Email: Don_Rogers@dcf.state.fl.us
DEPARTMENT OF COMMUNITY AFFAIRS
1. Hurricane
Preparedness Brochure
Impact: All state agencies are able to promote public safety and awareness by
sharing hurricane preparedness information through the World Wide Web.
Applicability:
Other government agencies and the private sector.
1999 ‑ 2000 Added Value Recorded on
Nomination Form: $62,505 (nominees'
salaries only).
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): Recurring over 2 years, estimated $187,425 based on 15
Governor's Agencies achieving savings comparable to those reported by the
Department of Community Affairs.
Potential Budget/Personnel
Reduction/Redirect: $187,425
Subject index: Emergency Planning
Symposium category: Public Safety
Contact:
Steven Decker
Title:
Emergency Coordinating Officer
Agency/Division: Florida Department of Transportation
Address: 605 Suwannee St, Mail Station 53,
Tallahassee, FL 32399‑0450
Phone: 850‑488‑3546 Fax: 850‑922‑2935
Email:
steven.decker@dot.state.fl.us
DEPARTMENT OF CORRECTIONS
1. Design And Fabrication Of Steel Security Windows
Impact: First year cost savings of
$168,000.
Applicability: Other corrections agencies (federal, state,
or local) with ability to fabricate security windows for installation in prison
cells.
1999 ‑ 2000 Added Value Recorded on
Nomination Form: $168,000
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): $150,000
based on the construction of nine buildings per year utilizing 120 windows
each.
Potential Budget/Personnel
Reduction/Redirect: $150,000
Subject index: Facilities and Physical
Plant
Symposium category: Facilities/Institutions
Construction and Maintenance
Contact: Eddy Thames
Title: Construction Projects Administrator
Agency/Division: Department of Corrections/ Bureau of Facilities Services
Address: 4610 Hwy. 90 East, Marianna, FL
32446
Phone:(850) 718‑0810 Fax:
850‑482‑9673
Email: thames.eddie@mail.dc.state.fl.us
2. Cooperative Work Experience For Inmate Training
Impact: A minimum cost savings of
$4,000 annually recurring. Provides
inmate students with enhanced learning and opportunities through a cooperative
work experience. Provides for a clean
work environment at the institution.
Applicability: Ten other Florida Department of Corrections
Institutions that have Vocational training in the Environmental Services trade.
1999 ‑ 2000 Added Value Recorded on
Nomination Form: $4,000
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): It is estimated that the Department would save $40,000
annually recurring if implemented at ten institutions in the Department of
Corrections that have Environmental Services programs. This could be recurring for the life and
existence of these Vocational Training programs in the Department of
Corrections.
Potential Budget/Personnel
Reduction/Redirect: Saves the annualized cost of cleaning that would been
purchased or contracted.
Subject Index: Education: Inmate
students, Cooperative Work Experience Prisons:
Facilities and Physical Plants: Improved Building Environment
Symposium category: Facilities/Institution
Programs, Service and Functions, Improving Student Achievement
Contact:
Dan Coulliette
Title:
Education Supervisor I
Agency/Division: Florida Department of Corrections, Office of Programs, Education
and Job Training
Address: 5563 Tenth Street
Phone: 850‑569‑5260 or SC 778‑1190 Fax:
850‑482‑9969
Email:
3. Cost Savings For Inmate Personal Hygiene Items
Impact: Annual recurring savings of
approximately $15,000 for Jackson Correctional Institution in issuing personal
hygiene items to the inmate population.
Applicability:
All major institutions within the Florida Department of Corrections
1999 ‑ 2000 Added Value Recorded on
Nomination Form: $15,207
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): The Florida
Department of Corrections would save approximately $750,000 and countless
personnel man‑hours by implementing the project in all fifty (50) major
institutions.
Potential Budget/Personnel
Reduction/Redirect: $750,000 annually
recurring.
Subject index: Prisons: Reduced personnel man‑hours/cost
savings
Symposium category: Facilities/Institutions,
Programs, Services, and functions
Contact:
Robert C. Ham
Title:
Chief Correctional Officer
Agency/Division: Florida Department of Corrections; Office of Institutions
Address:
5563 Tenth Street, Malone, Florida 32445
Phone:
(850) 569‑5260 Fax: (850)
482‑9969
Email:
ham.robert@mail.dc.state.fl.us
4. Score Sheet At Time Of Felony Arrest
Impact: A long, cumbersome prosecutorial process has been significantly
shortened through the implementation of the "Rocket Docket". Criminal defendants are placed on probation
or sentenced to prison an average of 120 days sooner, enhancing public safety
and expediting payment of restitution to victims.
Applicability: The
process of preparing scoresheets on criminal defendants at the point of arrest
is unique and is not being practiced in most of the judicial circuits in the
State. This could be implemented
elsewhere with the cooperation of the State Attorney's Office and the
judiciary.
1999 ‑ 2000 Added Value Recorded on
Nomination Form: Cost savings of
$60,000, 66% reduction in cycle time from 180 to 60 days. Sanctions imposed on criminal defendants
approximately 120 days sooner.
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): $60,000 annual recurring value.
Potential Budget/Personnel
Reduction/Redirect: $60,000 personnel redirect.
Subject index: Courts, legal, law enforcement
and corrections.
Symposium category: Public safety.
Contact:
Jimmy Whisenant
Title:
Correctional Probation Senior Supervisor
Agency/Division: Department of Corrections
Address: 1013 Beck Avenue, Panama City,
Florida 32401
Phone: (850) 872‑4139 (SC777‑4139) Fax: (850) 747‑5167
Email:
DEPARTMENT OF EDUCATION
1. School Accountability Reports
Impact: Florida schools received more than $33 million from state and federal sources from 1998‑2000,
demonstrating improvement and sustained scores on accountability reports. Florida students gained more funding and
resources to improve their education and achievement. From September 1994 to
June 2000, savings to the state of $913,000 were realized.
Applicability: Units in all departments could use this
report as a model to set up a simple and easy to handle document to report
information, assign a level of achievement and recognize award winning projects
and/or groups.
1999 ‑ 2000 Added Value Recorded on
Nomination Form: September 1994 to June 2000 Added Value Recorded on Nomination
Form: $913,000
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): With continuous updating and production of the School
Accountability Reports the State of Florida is projected to save $156,514 per
year. In addition, Florida’s schools’ potential for receiving higher financial
awards and honors has no limits. The benefits to students is also recurring.
Potential Budget/Personnel
Reduction/Redirect: Through use of the voluntary Statewide and Title I
Evaluation Advisory Panel, the potential cost of $913,000 from September 1999
to June 2000 was of no additional cost to the state. This comes from utilizing
voluntary expertise from all over Florida.
Subject index: Education ‑ School
Accountability Reports
Symposium category: Improving Student
Achievement
Contact: Linda G. Rhea
Title: Program Specialist
Agency/Division: Department of Education/
Division of Public Schools
Adress:316 Florida Education Center
Phone:(850)487-8719 Fax:(850)922-0044
Email:
2. Alternative To Student Retention
Impact: “Immersion” program strategies help low performing students to gain.
Promotion without the dangers and costs inherent in retention of students
piling up in certain schools.
Applicability:
Other units of the department and every public school district
1999 / 2000 Added Value Recorded on
Nomination Form:
Potential Leveraged Added Value: (Recurring
or Non-Recurring): $1,296,000 cost avoidance for 1999-2000 with ever greater
recurring cost avoidance as other school districts adopt the strategy.
Potential Budget/ Personnel Reduction/
Redirect: $12,960,000 if at least 500 of the 750 public middle and high schools
adopt the strategy given that the cost avoidance is actually $1,296,000 for 50
such schools already implementing the strategy in eight of the 67 school
districts.
Subject index category: Education
Contact: Paul Mitchell
Title: Chief
of Staff
Agency/ Division: Department of Education/Education and Community
Partnerships
Address: PL 08 the Capitol
Phone: (850)413-0326 Fax: (850)413-0328
Email: mitchep@mail.doe.state.fl.us
DEPARTMENT OF ENVIRONMENTAL PROTECTION
1. Design Of
Geographic Information System
Impact: Enhances environmental decision‑making by placing critical
geographic permit processors and compliance and enforcement officers.
Applicability: The Florida Department of Transportation's
environmental quality program and the Department of Community Affairs’ GIS
customization are being adapted and implemented at the Coastal Services Center
of the National Oceanic and Atmospheric Administration, the Army Corps of
Engineers, Suwanee River, and South Florida Water Management Districts, the
Environmental Protection Agency Region IV, and is available for all of the
Florida Department of Environmental Protection's staff. The application been transferred to and
technical support has been provided to the Mississippi Department of
Environmental Quality, Northwest Florida and Southwest Florida Water Management
Districts.
1999 ‑ 2000 Added Value Recorded on
Nomination Form: More informed decision‑making with a long term public
benefit measured in improved environmental quality and protection. For example, staff are now able to perform a
comprehensive review of regulated facilities that may be impacted by the
construction of pipelines that cross several counties and districts, as well as
the Team Permitting option taken by an applicant where consistency of DEP's
approach has been mandated to be paramount.
The Geographic Information System is also mission critical in flagging
appropriate responses from different program areas within and outside the
Environmental Resource Program. Data is now available that simply could not
cost effectively be obtained for most projects prior to the implementation of
the ERPGIS application.
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): In adapting this application for other state, local,
regional environmental entities, cost savings include development cost of
$218,000 and $180,000 for enhancements totaling $398,000 per agency.
Potential Budget/Personnel
Reduction/Redirect: N/A
Subject index: Technology
Symposium category: Technology
Contact: Kathleen Swanson
Title: Environmental Manager
Agency/Division: Florida Department of
Environmental Protection
Address:
2600 Blair Stone Rd.
Phone:
(850) 921‑9897 Fax: (850) 488‑6579
Email:
kathleen.swanson@dep.state.fl.us
2. Automated Payment System
Impact: Approximately 75% reduction in inputting data into a manual system;
approximately 95% reduction in time spent inputting into the accounting system;
and 50% less paper required due to automation of the input process.
Applicability of Achievement: Other government agencies, with manual
processes.
1999 ‑ 2000 Added Value Recorded on
Nomination Form: Recurring annual savings of $27,950 for automated payment of
bills such as SunCom, Centrex, Voyager, Sprint, etc.
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): Assuming 10 other agencies of a similar average
workload have manual systems for these payments, an estimated recurring savings
of approximately $279,500 annually.
Potential Budget/Personnel
Reduction/Redirect: Assuming other agencies are similar in size and workloads,
a redirection/reduction of approximately 1 FTE per agency. Four agencies have expressed an interest in
this system.
Subject index: Automation
Symposium category: Finance & Accounting
& Auditing
Contact:
Darinda McLaughlin
Title: Finance & Accounting Director III
Agency/Division: DEP / Division of Administrative Services
Address:
3800 Commonwealth Blvd, Tallahassee, FL
32399
Phone:
850‑488‑0605 Fax: 850‑922‑6826
Email:
darinda.mclaughlin@dep.state.fl.us
3. Production
Of Staff Business Cards In‑house
Impact: Reduced cost of securing staff business cards from $25.00 per box/500
to $3.00 per box/500
Applicability: Other state agencies with in‑house
Print Shops
1999 ‑ 2000 Added Value Recorded on
Nomination Form: Savings from April
1999 to April 2000 as recorded on nomination form ‑ $8,800
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): Estimated yearly savings for the DEP of approximately
$10,000 is based on continuous staff turnover and staff relocation throughout
the agency.
Potential Budget/Personnel
Reduction/Redirect: $10,000 for the DEP
Subject index: Purchasing
Symposium category: Contracts, Grants or Purchasing
Contact:
Marilyn Krupp
Title:
Office Operations Manager
Agency/Division: Department of Environmental Protection ‑ Division of
Administrative Services
Address: 3900 Commonwealth Blvd
Phone: (850) 488‑6635 Fax:
(850) 413‑9179
Email: marilyn.krupp@dep.state.fl.us
AGENCY FOR HEALTHCARE ADMINISTRATION
1. Use Of Less Expensive File Folders For Archiving
Personnel Records Of Terminated Employees
Impact : Cost savings of $1,136 versus the previous year.
Applicability: Other government agencies
1999 ‑ 2000 Added Value Recorded on
Nomination Form: The cost savings of
$1,136 covers the materials used and manpower hours.
Potential Leveraged Added Value: (Recurring
or Non‑Recurring):
Potential Budget/Personnel
Reduction/Redirect: Constantly review
items being sent to archives to see if such transfers are cost effective.
Subject index: Administration, Management and
Operations
Symposium category:
Contact :
James Haynes
Title:
Senior Management Analyst II
Agency/Division: Agency for Health Care Administration
Address: 2727 Mahan Drive, Ft. Knox Building
2, Tallahassee, FL 32308
Phone:
850/922‑8435 Fax: 850/488‑2937
Email:
haynesj@fdhc.state.fl.us
2. Automated Attendance & Leave System
Impact: Monetary savings and more
accurate records
Applicability: Other government agencies
1999 ‑ 2000 Added Value Recorded on
Nomination Form:
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): Recurring savings of time and money.
Potential Budget/Personnel
Reduction/Redirect: Reduction of supplies, space and employee time.
Subject index: Computers & On‑Line
Access
Symposium category:
Contact:
Dianne Spooner
Title:
Senior Personnel Manager
Agency/Division: Agency for Health Care Administration
Address: 2727 Mahan Drive, Ft. Knox Building
2, Tallahassee, FL 32308
Phone:
850/922‑8435 Fax: 850/488‑2937
Email: spooned@fdhc.state.fl.us
3. Use Of Mail Stop Codes
Impact : Significantly reduced the
need to open sensitive/confidential information,
thereby protecting the privacy of external
customers served by this Agency. Also
increased timeliness of mail services benefits internal customers.
Applicability: All
state agencies
1999 ‑ 2000 Added Value Recorded on
Nomination Form:
Potential Leveraged Added Value: (Recurring
or Non‑Recurring):
Potential Budget/Personnel
Reduction/Redirect:
Subject category: Administration, Management
and Operations
Symposium category :
Contact :
Jerome Andrews
Title:
Bureau Chief of Support Services
Agency/Division: Agency for Health Care Administration/Administrative Services
Address:
2727 Mahan Drive, Bldg 2 Room 203G. Mail Stop #15, Tallahassee, FL 32308
Phone:
921‑4406 Fax: 488‑0317
Email:
andrewsj@fdhc.state.fl.us
4. Rental Rate Reduction
Impact: Internal customers remain in
quality leased space at lower rental rates.
Dollars saved can be used for other procurement.
Applicability: All
state agencies
1999 ‑ 2000 Added Value Recorded on
Nomination Form: Amount not yet
determined.
Potential Leveraged Added Value: (Recurring
or Non‑Recurring): Not yet
determined.
Potential Budget/Personnel
Reduction/Redirect: No potential
budget, no personnel reduction and no redirect of money or personnel.
Subject category:
Symposium category :
Contact:
Jerome Andrews
Title:
Bureau Chief
Agency/Division: Agency for Health Care Administration/Administrative Services
Address:
2727 Mahan Drive, Bldg 2 Room 203G. Mail Stop #15, Tall
